Fanka Yaneva
Erkelenz
Summary
Motivated logistics professional currently working as a Control Room Specialist at DSV, experienced in coordinating end-to-end warehouse operations including inbound, outbound, inventory control, and order fulfillment.
Known for strong problem-solving skills, data-driven decision making, and a focus on continuous improvement. Enthusiastic about warehouse automation, WMS systems, and leveraging SQL to optimize processes. Fast learner passionate about process optimization and collaborating within dynamic, cross-functional teams to enhance operational performance.
Overview
8
8
years of professional experience
Work History
Control Room Specialist
DSV
Venlo
09.2023 - Current
- Manage and oversee daily operations in automated warehouse systems, ensuring efficient product flow from inbound to outbound in compliance with time, quality, and regulatory standards.
- Plan and control workload using the Warehouse Management System (WMS), including order allocation and prioritization based on SLAs, and lead times.
- Monitor order progress, flag deviations, and advise operational teams on necessary adjustments to meet delivery and quality targets.
- Serve as a key communication link between customer service and warehouse teams, coordinating priorities, and managing urgent orders.
- Conduct User Acceptance Testing (UAT) before automation go-lives to guarantee a seamless implementation of new systems.
- Translate customer orders and short-term forecasts into daily production plans, and tailor and configure the Warehouse Control System (WCS) to optimize automation performance.
- Analyze operational data using SQL and MS Excel to track performance against schedules and budgets.
- Monitor machinery via SCADA systems, and coordinate maintenance activities with on-site teams to minimize downtime.
- Lead first-line incident management during operational disruptions and system rollouts, collaborating closely with logistics engineers, global IT, and external vendors, such as Knapp
- Identify and implement short- and long-term process improvements to enhance operational efficiency and quality.
- Plan and coordinate smaller projects end-to-end, supporting overall operational goals, and continuous improvement initiatives.
Warehouse Operator
DSV
Venlo
05.2022 - 09.2023
- Performed diverse warehouse tasks including receiving, picking, packing, palletizing, and outbound processing.
- Promoted within a few months to support error management in outbound operations, becoming a key contact for issue resolution as an all-around error handler.
- Cross-trained in error handling across all departments (inbound, outbound, returns).
- Collaborated with control room and IT teams to troubleshoot system-related order issues.
- Mentored new team members on standard operating procedures, and quality control protocols.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
Warehouse Operator
Goodcang Logistics
Monchengladbach
10.2021 - 02.2022
- Handled order picking, packing, returns processing, and quality checks with attention to detail.
- Investigated and resolved system and operational issues in collaboration with warehouse staff.
- Verified and approved returned items, ensuring compliance with company quality standards.
- Proactively identified shipping discrepancies and potential damage issues before dispatch.
- Packaged items securely and accurately, based on customer specifications and shipping guidelines.
- Processed customer orders efficiently and within SLA timeframes to support fulfillment targets.
Sales Representative (Student Jobs)
Various Companies
Gent
11.2017 - 10.2019
- Worked across retail and customer service roles.
- Successfully met and exceeded individual and team sales targets.
- Developed strong interpersonal and communication skills.
Education
E.S.O - Office Administration & Accounting
IES Serra Perenxisa
Middelbaar Beroepsonderwijs (MBO) - Fashion – Care – Nutrition
Het Spectrum Gent
Ghent, BelgiumSkills
- WMS
- Microsoft Office Suite
- Data Analysis using SQL & MS Excel
- Automation support
- Incident management and operational troubleshooting
- Communication
- Adaptability
- Team collaboration
- Process improvement and efficiency optimization
Languages
Bulgarian
First Language
Turkish
Proficient (C2)
C2
English
Advanced (C1)
C1
Dutch
Intermediate (B1)
B1
Spanish
Advanced (C1)
C1
Italian
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
German
Elementary (A2)
A2
Catalan
Elementary (A2)
A2
Timeline
Control Room Specialist
DSV
09.2023 - Current
Warehouse Operator
DSV
05.2022 - 09.2023
Warehouse Operator
Goodcang Logistics
10.2021 - 02.2022
Sales Representative (Student Jobs)
Various Companies
11.2017 - 10.2019
E.S.O - Office Administration & Accounting
IES Serra Perenxisa
Middelbaar Beroepsonderwijs (MBO) - Fashion – Care – Nutrition
Het Spectrum Gent