Dimitri Heck
Brisbane
Summary
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs. Highly-motivated,with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Restaurant COMO
Brisbane
05.2024 - 01.2025
- Maintained detailed records of sales transactions and daily shift reports.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Venue Manager
Dutch Courage
Brisbane
04.2023 - 05.2024
- Preparation of weekly public cocktail classes and gin tastings.
- Redesigned the cocktail menu in close collaboration with my duty manager.
- Maintaining stock and inventory, furthermore, overseeing the cleanliness and appearance of the entire venue.
- Provide ongoing training and coaching for current and new employees to maintain an excellent guest experience and venue reputation.
- Stayed up to date on the latest mixology trends, bar equipment, and sanitation standards.
- Implemented strategies designed to increase efficiency while reducing costs associated with hosting an event.
Front Desk Manager
Brisbane Quarters
Brisbane
11.2020 - 12.2023
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Processed employee time sheets, payroll information and other administrative documents.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Head Bartender
Finney Isle
Brisbane
04.2020 - 11.2020
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Prepared homemade syrups, Oleo's, fat washed spirits and milk clarifications
- Actively working on the floor to assist guests with their need and delivering them excellent guest experience.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
Bar Manager
Hemingway Cocktail Bar
Freiburg
02.2016 - 03.2019
- Oversee cleanliness, organization and appearance of the Bar.
- Manage the Bar and Waitstaff, provide ongoing counseling and coaching
- Creating of new signature drinks and homemade ingredients on regular basis.
- Stock takings and cost calculation
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Education
Some College (No Degree) - Mixology
European Bartender School
Amsterdam, NetherlandsSome College (No Degree) - Advanced Bartender Course
European Bartender School
Barcelona, SpainSome College (No Degree) - Flairbartending
European Bartender School
BarcelonaSome College (No Degree) - Business and Economy
Max Weber School of Economics
Freiburg, GermanySome College (No Degree) - International Bartender Course
European Bartender School
Berlin, GermanySkills
- Restaurant operations management
- Recruitment
- Menu development
- Kitchen and Bar oversight
- Brand standards promotion
- Regulatory compliance
- Purchasing and cost control
Languages
German
Native/ Bilingual
Russian
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Korean
Elementary
Certification
- 120 HOUR TESOL/TEFL
- 60 HOUR TEYL
- 70 HOUR TEAL
References
References available upon request.
Timeline
Restaurant Manager
Restaurant COMO
05.2024 - 01.2025
Venue Manager
Dutch Courage
04.2023 - 05.2024
Front Desk Manager
Brisbane Quarters
11.2020 - 12.2023
Head Bartender
Finney Isle
04.2020 - 11.2020
Bar Manager
Hemingway Cocktail Bar
02.2016 - 03.2019
Some College (No Degree) - Mixology
European Bartender School
Some College (No Degree) - Advanced Bartender Course
European Bartender School
Some College (No Degree) - Flairbartending
European Bartender School
Some College (No Degree) - Business and Economy
Max Weber School of Economics
Some College (No Degree) - International Bartender Course
European Bartender School
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