Dineshkumar Chanda
Summary
Seasoned SAP SD Consultant with around 10 years of Experience in end to end SAP SD implementations, rollouts, support projects in fashion industry. Expertise in Order to Cash (O2C) processes, pricing, billing and integration with MM/FI modules and other 3rd party applications. Adept at stakeholder management, business process optimization and leading global SAP transformation initiatives like S/4 HANA, OMS and Global expansions. Knowledge on SAP ABAP, SAP IS-Retail and SAP CAR. Successfully carried out 2 support/ testing projects, 7 implementation and many rollout projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Expert IT Consultant
Hugo Boss AG
07.2023 - Current
- Analyzed IT systems to identify areas for improvement and optimize performance.
- Collaborated with cross-functional teams to implement software solutions enhancing operational efficiency.
- Developed technical documentation and training materials for user support initiatives.
- Conducted system audits ensuring compliance with industry standards and best practices.
Service Manager for HighRadius and SAP Processes
Infosys Ltd (Contractor for Adidas)
10.2022 - 06.2023
- Oversaw service operations to ensure alignment with client expectations and quality standards.
- Implemented process improvements to enhance service delivery efficiency across multiple departments.
- Trained and mentored team members on best practices in customer service and operational procedures.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
SAP SD Lead for E-Commerce Lite Projects
Infosys Ltd (Contractor for Adidas)
01.2022 - 09.2022
- Conducted thorough investigations on theft incidents, analyzing security footage and witness statements.
- Collaborated with store management to implement loss prevention strategies and policies.
- Trained staff on effective loss prevention techniques and awareness programs.
- Utilized surveillance systems to monitor high-risk areas and identify suspicious activities.
SME, IT Champ, Lead SAP SD Consultant - Projects
Infosys Ltd (Contractor for Adidas)
12.2021 - 09.2022
- Developed and implemented training materials for onboarding new team members.
- Collaborated with cross-functional teams to identify process improvement opportunities.
- Delivered expert guidance on best practices and industry standards to stakeholders.
- Attended solution design (Kick-off, status and sign-off) calls with Key business users and system owners
- Discussed with business for open questions and detailed requirement and timelines
- Approval of RFCs created as part of new implementation for eCom
- SME/ IT Champ for eCom processes and Customer Fulfillment product
- Organizing Key User Training to business for their daily activities post-handover
Functional SD Lead Consultant for Global Partners
Infosys Ltd (Contractor for Adidas)
01.2021 - 12.2021
- Led cross-functional teams to develop and implement strategic solutions for client challenges.
- Analyzed business processes to identify opportunities for improvement and operational efficiency.
- Mentored junior consultants, fostering skill development and enhancing team performance.
- Facilitated workshops with stakeholders to gather requirements and align project objectives.
- Attended solution design (Kick-off, status and sign-off) calls with Key business users and system owners
- Discussed with business for open questions and detailed requirement and timelines
- Testing (Unit, SIT and UAT) and change movement in all the landscapes
- Documentation of e2e process with attached test scenarios and business process for KB
- Supporting in UAT, Production Dry Run, Sustain phase of project
- Preparing hand-over document and presenting to Ops teams.
- Training and on-boarding new joiners in the team
Global ECom Operations Support Lead
Infosys Ltd (Contractor for Adidas)
12.2016 - 12.2020
- Led support teams to resolve customer inquiries and enhance service delivery.
- Developed training materials to improve team performance and knowledge retention.
- Analyzed support processes, identifying areas for efficiency improvements.
- Created requirements specifications document for standardization outlining the functional and technical changes required.
- Interaction with business personnel regarding the business practices and processes in place
- Understanding of different modules of SAP (SD, MM, WM) and its correlation with real time business practices.
- Resolved issues regarding sales, deliveries, shipment, billing, pricing & output determination.
- Resolving tickets of P1, P2 &P3 as per SLA.
- Responsible for the tickets and issues relating to AFS, SD & MM.
- Arranging and co-ordination for the knowledge transfer for new joiners in team.
- Documentation of End User Training Manuals and configuration guides.
SAP SD - Operations and Test Support
Infosys Ltd (Contractor for Fossil)
07.2016 - 12.2016
- Documenting the test scenarios with solutions to build the repository of issue and solutions.
- Test Support for complex scenarios
- Conducted unit and integration testing and created testing documents such as test cases and scenarios.
- Preparation of process docs for all the flows
- Daily incoming IDocs and Key account monitoring
- Resolving low and medium priority tickets raised by end users.
- Monitoring of all output types of Sales orders, Delivery Notes and billing docs
Education
Master of Technology - Biotechnology
Andhra University College of Engineering (A)
Visakhapatnam, India01-2015
Skills
- SAP ABAP programming
- Experience with SAP MM module
- API integration
- Expert in system integrations
- Expertise in SAP IS Retail and SAP CAR
- Architectural solutions design
- Tools - JIRA, Confluence, Service Now, MS Planner, LeanIX, Postman, Elastic
SAP Skills
- Designing, Defining, and assigning organization structure in Customization.
- Master Data for customers, Materials and Customer – Material Info Records.
- Sales Process: Creating and Controlling Business Process in IMG.
- Special Sales Documents creation.
- Pricing using condition technique.
- ATP and scheduling
- Item Category and Schedule Line Category Determination.
- Partner Functions Determination.
- Shipping Point Determination.
- Third Party Sales Process and Output Determination.
- Delivery and Billing Process.
- Basic Functions like Material Determination, Account Determination, Free Goods, Incompletion Logs, and Copy Controls.
- Inter Company Billing, and Consignment Process.
- Cross Functional Elements.
- IDocs Monitoring and processing
- Knowledge on assortment planning, supplier protection
Certification
- Infosys Certified "SAP SD Professional Consultant"
- Infosys Certified "SAP AFS-SD Professional Consultant"
- Completed Certification on "Infosys Certified Kanban Practitioner"
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
German
Beginner (A1)
Interests
Cooking
Travelling
Photography
Timeline
Expert IT Consultant
Hugo Boss AG
07.2023 - Current
Service Manager for HighRadius and SAP Processes
Infosys Ltd (Contractor for Adidas)
10.2022 - 06.2023
SAP SD Lead for E-Commerce Lite Projects
Infosys Ltd (Contractor for Adidas)
01.2022 - 09.2022
SME, IT Champ, Lead SAP SD Consultant - Projects
Infosys Ltd (Contractor for Adidas)
12.2021 - 09.2022
Functional SD Lead Consultant for Global Partners
Infosys Ltd (Contractor for Adidas)
01.2021 - 12.2021
Global ECom Operations Support Lead
Infosys Ltd (Contractor for Adidas)
12.2016 - 12.2020
SAP SD - Operations and Test Support
Infosys Ltd (Contractor for Fossil)
07.2016 - 12.2016
Master of Technology - Biotechnology
Andhra University College of Engineering (A)