Dionna White
New Castle
Summary
Operations Supervisor with experience supporting lead abatement and environmental remediation projects funded through county and state lead hazard control programs. Skilled in coordinating field crews, managing regulatory documentation, and ensuring project workflows align with environmental safety and compliance requirements. Known for improving record organization, supporting inspection and clearance processes, and maintaining efficient communication between field teams, inspectors, and program administrators.
Overview
9
9
years of professional experience
Work History
Lead Abatement Clearance Cleaning Technician
Bright Homes Construction
New Castle
2023.11 - Current
- Perform post-abatement specialized cleaning of residential and program-funded properties to prepare sites for lead clearance inspections.
- Follow lead-safe cleaning protocols, including HEPA vacuuming, wet washing, and detailed surface cleaning to remove remaining lead dust.
- Clean and prepare floors, windows, trim, walls, and other high-risk dust collection areas to meet clearance standards required by inspectors.
- Support field teams by ensuring properties are fully prepared for lead dust clearance testing and final inspection.
- Inspect work areas to confirm containment materials, debris, and remaining dust hazards have been properly removed prior to clearance.
- Coordinate with remediation crews and supervisors to ensure cleaning occurs after abatement work is completed and before inspectors arrive.
- Maintain proper use and handling of HEPA equipment and cleaning materials used in lead-safe remediation environments.
- Follow company procedures and safety guidelines for lead-safe work practices while working in active remediation environments.
Operations Supervisor
Ebanks Construction
New Castle
2018.12 - Current
- Coordinate scheduling and daily assignments for field crews performing lead abatement and remediation projects through county and state lead hazard reduction programs.
- Maintain and organize regulatory documentation, including contracts, inspection reports, project files, and compliance records required for government-funded remediation work.
- Support environmental compliance requirements by ensuring project documentation is complete and accessible for audits, inspections, and program reporting.
- Coordinate project documentation and scheduling across key remediation stages including initial inspection, containment preparation, abatement work, and clearance testing.
- Coordinate scheduling and documentation with inspectors, program administrators, and internal field teams to ensure projects meet county and state program requirements.
- Monitor employee productivity across multiple abatement job sites, providing coaching and guidance to support efficient workflow and project completion timelines.
- Train new employees on company procedures, documentation standards, and internal systems supporting lead remediation operations.
- Implement improved records management systems that strengthened organization and traceability of project documentation and compliance records.
- Track project documentation and regulatory milestones to ensure lead hazard reduction projects remain compliant with county and state program guidelines.
Customer Service Representative
Barclays
Wilmington
2022.01 - 2022.07
- Provided customer support through phone and email while maintaining accurate records in CRM systems.
- Resolved service and billing issues while maintaining professional communication and strong problem-solving skills.
- Escalated complex issues to supervisors and supported timely resolution for customers.
Team Member
Shake Shack
Newark
2016.12 - 2018.08
- Delivered high-quality customer service in a fast-paced team environment.
- Supported daily operations by rotating across multiple stations and maintaining workplace cleanliness and efficiency.
Education
William Penn High School
New Castle, DESkills
- Lead Remediation & Construction OperationsLead Abatement Project Support
Regulatory Documentation Management
Job Site Scheduling & Coordination
Environmental Compliance Support
Team LeadershipCrew Scheduling
Staff Training & Coaching
Performance Monitoring
Operations & Administrative SystemsRecords Management
Compliance Documentation
Project File Organization
Microsoft Office & CRM Systems
Languages
English
Full Professional
Timeline
Lead Abatement Clearance Cleaning Technician
Bright Homes Construction
2023.11 - Current
Customer Service Representative
Barclays
2022.01 - 2022.07
Operations Supervisor
Ebanks Construction
2018.12 - Current
Team Member
Shake Shack
2016.12 - 2018.08
William Penn High School