Dipal Mehta

Passionate and results-oriented Digital/IT Project Manager around 19 years of experience with specializing the entire lifecycle of projects, from initiation and planning to execution, Implementation, monitoring, and closure. Had experienced working in Digital Healthcare/Pharma and IT industry. Proficient in identifying business needs, led initiatives to streamline process and proposes solutions to improve efficiency and effectiveness and led customer experience strategy. Strong communicator with a proven ability to lead cross-functional teams (IT,Sales/Marketing/Medical,development team). Skilled in Agile/waterfall methodology, Digital innovation and automation and leveraging data analytics to measure KPI and drive continuous improvement.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Led large-scale projects (CRM Salesforce, CMS, PIM) including all phases of the project development lifecycle from requirements analysis to solution and project implementation, end user training.
• Led initiatives of harmonization of the IT processes and proposed solutions to improve efficiency and effectiveness, saving 96 manual hours/month and increasing sales/revenue by 20%.
• Led various cross-functional teams and worked with stakeholders including external service providers and internal teams to achieve project objectives.
• Facilitated training sessions and workshops to enhance user proficiency and drive system adoption.
• Worked closely with IT/System specialists to ensure regional demands were captured and incorporated into system enhancements.
• Led change within an organization by managing expectations, communicating effectively, and providing regular updates and support.
• Ensured all initiatives complied with regulatory standards and organizational policies.