Dirk Alvermann
Cologne
Summary
Seasoned Senior Account Executive with notable background in fostering client relationships, increasing company revenue and executing effective sales strategies. Strong acumen in contract negotiation and team leadership. Proven success in enhancing customer satisfaction levels and driving significant business growth. Consistently recognized for ability to exceed sales targets while maintaining high ethical standards.
Overview
36
36
years of professional experience
Work History
Senior Account Executive (D / A / CH)
Indeed Deutschland GmbH
Düsseldorf
07.2018 - 01.2024
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Prepared presentations for B2B-clients regarding new SaaS-products or services offered Upselling, Cross-Selling.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Attended trade shows and conferences in order to network with potential partners.
- Supervised junior staff members by providing guidance on how best to meet client objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company SaaS-products by meeting with customers using strategic and organized approach.
Account Executive (D / A / CH)
Indeed Deutschland GmbH
Düsseldorf
02.2017 - 06.2018
- Conducted outreach efforts through cold calling, emailing prospects, attending networking events
- Cultivated relationships with key decision makers through regular video calls and client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Identified potential new customers through research of industry trends and competitive analysis.
- Researched market conditions in local, regional, or national areas to determine potential sales.
- Attended networking events to build relationships with potential customers.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Actively monitored competitor activities within assigned region and territory.
Fundraising Manager
DKMS | Deutsche Knochenmarkspenderdatei gGmbh
Cologne
04.2014 - 06.2016
- Key Account Acquisition & Retention (DocMorris, Deutsche Bank, Olympus, Abellio Rail).
- Coordinated with the marketing team to create effective promotional materials for B2B campaigns.
- Conducted outreach efforts through cold calling, emailing prospects, attending networking events.
Sales and Marketing Manager
Emesa-Deutschland GmbH
Berlin
10.2013 - 03.2014
- Key Account Acquisition & Retention (German Airline Condor Flugdienst, NH Hotels).
- Coordinated with marketing team to create effective campaigns for products or services.
- Enhanced sales volume.
Key-Account-Manager
Menceyes Food Company S.L., Las Palmas, Spanien
Las Palmas
06.2012 - 09.2013
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Managed the relationship between internal teams and external customers.
Head of Service Operations
HKX Hamburg-Köln-Express GmbH
Cologne And Hamburg
11.2011 - 05.2012
- Project management, Recruitment process for new team members including interviewing candidates, conducting background checks and making offers of employment.
- Coordinated regular reviews of existing contracts with suppliers and vendors in order to secure best value for money.
Account Manager - B2B Business Development
Menceyes Food Company S.L., Las Palmas, Spanien
Las Palmas
02.2011 - 10.2011
- B2B-Sales, Up-Sell, Cross-Selling
Key Account Manager
Swissport Ground Handling GmbH / AHS Germanground
Düsseldorf
03.2008 - 08.2010
- Conducted meetings with clients (british airline FlyBe) to discuss their objectives, challenges, and strategies.
Duty Station Manager
Swissport Ground Handling GmbH
Düsseldorf
06.2007 - 08.2010
- Commercial and operational responsibility for Düsseldorf Airport station, with 35 airline customers.
- Manager for up to 250 employees in operations, airport sales, customer service.
- Project management, recruiting, and HR planning.
Quality Manager
Swissport International Spain
Madrid
01.2007 - 05.2007
- Monitored service performance against customer specifications and standards, ensuring that services met the required standards.
- Conducted training sessions for new employees.
Customer Service Manager
Swissport Köln GmbH
Cologne
07.2002 - 12.2006
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
British Airways plc
Cologne
01.1997 - 01.2001
- Provided exceptional customer service to ensure customer satisfaction.
Internship Consumer Marketing
Lufthansa German Airline
Frankfurt
03.1996 - 08.1996
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Conducted interviews with customers to gain insights into their experiences.
- Representing Lufthansa a trade show.
Self-employment
Dirk Alvermann Sportpromotion
Remscheid
01.1988 - 12.1994
- B2C Sales, sports equipment.
- Marketing/Sponsoring for regional sports association.
Education
Diplom Betriebswirt - Business Administration And Management
Fachhochschule Köln
Cologne11-2006
Certidicado Universidad De Alcala, Spanien - Business Spanish
Fachhochschule Der Wirtschaft Berg. Gladbach
Bergisch Gladbach06-1997
Comercial Law, Erasmus 1 Year - Law (University of Cologne)
Universidad Autonoma Barcelona, Spanien
Barcelona, Spain02-1997
Skills
- Key Account Management
- Prospecting and Networking
- Deal negotiation
- Product and service expertise
- Team Collaboration
- Lead Generation
- Consultative Sales
- Customer Satisfaction
- Pitch Presentations
- Prospecting skills
- Account growth
- Sales Quota Achievement
- Strategic selling
- Pipeline Development
- Account Management
- Creative Thinking
Languages
German
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
Senior Account Executive (D / A / CH)
Indeed Deutschland GmbH
07.2018 - 01.2024
Account Executive (D / A / CH)
Indeed Deutschland GmbH
02.2017 - 06.2018
Fundraising Manager
DKMS | Deutsche Knochenmarkspenderdatei gGmbh
04.2014 - 06.2016
Sales and Marketing Manager
Emesa-Deutschland GmbH
10.2013 - 03.2014
Key-Account-Manager
Menceyes Food Company S.L., Las Palmas, Spanien
06.2012 - 09.2013
Head of Service Operations
HKX Hamburg-Köln-Express GmbH
11.2011 - 05.2012
Account Manager - B2B Business Development
Menceyes Food Company S.L., Las Palmas, Spanien
02.2011 - 10.2011
Key Account Manager
Swissport Ground Handling GmbH / AHS Germanground
03.2008 - 08.2010
Duty Station Manager
Swissport Ground Handling GmbH
06.2007 - 08.2010
Quality Manager
Swissport International Spain
01.2007 - 05.2007
Customer Service Manager
Swissport Köln GmbH
07.2002 - 12.2006
Customer Service Representative
British Airways plc
01.1997 - 01.2001
Internship Consumer Marketing
Lufthansa German Airline
03.1996 - 08.1996
Self-employment
Dirk Alvermann Sportpromotion
01.1988 - 12.1994
Diplom Betriebswirt - Business Administration And Management
Fachhochschule Köln
Certidicado Universidad De Alcala, Spanien - Business Spanish
Fachhochschule Der Wirtschaft Berg. Gladbach
Comercial Law, Erasmus 1 Year - Law (University of Cologne)
Universidad Autonoma Barcelona, Spanien
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