Disha Chopra

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Suggested add-on services that would be helpful to customers and improve bottom line.

• Suggested additional services to customers in order to meet upsell goals.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers about billing, payment processing and support policies and procedures.

• Assisting in the collection and preparation of monthly financial reports.

• Maintaining journal and general ledger entries.

• Coordinating with the Accounting Officer during audits and annual forecasting.

• Communicating with the Accounts Payable Manager and Accounts Receivable Manager to track pending invoices.

• Undertaking data entries and balance sheet reconciliations.

• Assisting the accounting team in researching and analysing our financial data.

• Samarthyam's goal is to promote the understanding and implementation of accessibility of the sustainable built, social and virtual environments, using the CRPD and SDGs.
• Designed insightful and attractive presentations.