Divashini Sivasankaran

• Point of contact for all assigned customers for any logistic and parts ordering question or request for help.
• Handle and resolve customer complaints according to Logbook.
• Obtain and evaluate all relevant information to handle product and service inquiries from systems (e.g., SAP E2P / E9P) and liaise with all relevant departments locally or overseas.
• Generate ad-hoc reports and analysis for customers and management.
• Monitor open customer orders and ensure timely delivery.
• Keep customer informed about any delay or change of deliveries, processes and all other business relevant information.
• Process orders according cut off and shipping schedule.
• Maintain proper documentation related to customers’ info into share drive.
• Manage customer credit issues, work with Kassel Finance to maintain updated record.
• Handling customer termination/ new customer set up in SAP; coordinate with various stakeholders in supply chain to complete termination / new customer set up.
• Support internal customer within VRAS and K-VVO-SC/3 in Kassel.
• Backorder management and work closely with Inventory Planning to minimize backorders.
• Participate in business review meeting with management and customers.
• Prepare SOP for any new process that requested by customers.
• Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order.
• Update Logbook annually, coordinate with various stakeholders to update all info in Logbook and upload to GASN.
• Conduct refresher training to assigned customers in areas that they have highlighted.
• To align, review and update SOP; identify improvement opportunities.
• Undertake any ad hoc project and initiatives as assigned by Management.

• PR evaluation.
• Convert PR to PO and monitor PO confirmation by Kassel.
• Expedite part delivery/manage supplier and ensure minimum material shortage impact to Operations.
• Inbound discrepancies adjustment.
• Backlog management.
• Placing of stock replenishment orders.
• Ensure part availability according to pre-defined Service Level.
• Initiate action plans to improve current process.
• Monitoring of VIP POs.
• Monitoring of aging PO's.
• Manual stock allocation.
• Respond to customer queries within 24 hours.
• Ensure conversion of VIP PRs to POs within same working day.
• Ability to meet KPIs through good inventory decisions.
• Authorize to SAP System, IDIS.
• Built relationships with vendors to negotiate ideal terms for purchases.
• Input, analyzed and reported on data covering all aspects of procurement operations.
• Evaluated internal needs and developed plans for maintaining optimal supply levels.

• Credit card and bank trained
• Mentor for newbie's.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Completed data entry to record call notes, suggestions and questions.

• Sales Target
• Build relationships with Shipping Liners
• Update Rates and Shipments
• EDI System
• Documentation
• Posting transaction
• Assist with administrative duties
• Collaborated with sales and marketing departments to support business objectives and client acquisition.

• Processed purchase orders, service contracts and financial reports.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Aided colleagues, managers and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.

• Calculate employees punch card and salary
• Prepare invoice, quotation and progress report
• Manage Billing and Filing
• Identified interest in customers by explaining products and services and initiating conversations.
• Recommended specific product options to meet customer needs.

• Worked as company promoter

Responsible for:-

• Prepare Weekly Report
• Stock Checking
• Customer Service
• Reach Sales Target
• Manage Sales and Promotion