DIVINE IHIRWE
Berlin
Kurzprofil
Customer Service Assistant with over 2 years of experience excelling in business customer care and hospitality. Skilled in designing and implementing inventory tracking systems that enhance operational workflows and reduce stock discrepancies. Proven track record in fostering strong client relationships, driving customer satisfaction improvements, and collaborating effectively with diverse teams to support seamless business operations.
Übersicht
2
2
years of professional experience
6
6
years of post-secondary education
Berufserfahrung
kitchen & service assistant
Primero Gastronomie Personal Service GmbH
Berlin
2025.04 - 2026.01
- Preparation of food and assembling ingredients.
- Maintained high standards of cleanliness and food hygiene in kitchen and dining areas.
- Received and stored stock, ensuring proper rotation and organization.
- Provided friendly and efficient customer service, including taking orders and serving food and beverages.
- Maintained excellent customer satisfaction by delivering service with a smile and proactively dealing with requests.
Customer Service assistant
Ayoka space event
Berlin
2024.11 - 2025.07
- Delivered exceptional customer service, ensuring client satisfaction and retention
- Assisted in inventory management, optimizing stock levels and minimizing discrepancies
- Supported team operations by collaborating on projects and resolving issues efficiently
- Implemented data analysis techniques to improve service delivery
- Maintained accurate records and reports for operational efficiency
Service Assistant
Kigali Max hotel
Kigali
2024.03 - 2024.09
- Welcomed and served guests efficiently and professionally.
- Took and delivered accurate food and drink orders.
- Maintained cleanliness and organization of dining areas.
- Supported kitchen and bar teams for seamless service.
- Promoted menu specials and upsold items.
- Ensured compliance with health, safety, and hygiene standards.
Stock manager
SOEMC Ltd
Kigali
2023.08 - 2024.02
- Developed effectively systems for tracking inventory and ensuring accurate stock levels
- Maintained detailed records of incoming and outgoing stock to ensure smooth operations
- Handled supplier orders and ensured timely restocking of products
- Processed inventory data to prevent overstocking and improve cost efficiency
- Managed the movement of goods to optimize storage and minimize losses
Ausbildung
Bachelor's degree - Business management
Arden University
Berlin 2025.11 - 2026.03
High School Diploma - Business Technology, Enterprise management
Riviera high school
Kigali 2018.01 - 2023.09
Kompetenzen
- communication skills
- Customer Service
- Hygiene Standards and Food safety
- Teamwork and collaboration
- team working
Languages
English
Advanced
C1
Deutsch
Intermediate
B1
French
Intermediate
B1
KINYARWANDA
Proficient
C2
Hobbys
- cooking
- research
- music
Zeitleiste
Bachelor's degree - Business management
Arden University
2025.11 - 2026.03
kitchen & service assistant
Primero Gastronomie Personal Service GmbH
2025.04 - 2026.01
Customer Service assistant
Ayoka space event
2024.11 - 2025.07
Service Assistant
Kigali Max hotel
2024.03 - 2024.09
Stock manager
SOEMC Ltd
2023.08 - 2024.02
High School Diploma - Business Technology, Enterprise management
Riviera high school
2018.01 - 2023.09