Divya Vadthya

Projects

• Managed Salesforce Administration, including user roles, profiles, and security settings.
• Designed and implemented Service Cloud and Field Service solutions to optimize operations.
• Automated business workflows using Flows, Process Builder, and Approval Processes.
• Developed dashboards and reports for actionable business insights.
• Conducted workshops, solution demos, and internal training sessions for junior team members.

Salesforce Administrator Projects:

1. User Management and Security Optimization

• Configured user roles, profiles, and sharing rules for secure and efficient access control.
• Implemented login flows and multi-factor authentication for enhanced system security.

2. Automation of Business Processes

• Automated lead assignment, case escalation, and approval processes using Salesforce Flows.
• Reduced manual effort by 40% through streamlined workflows.
• Implemented validation rules to ensure data accuracy during record creation and updates.

3. Reporting and Dashboards for Decision-Making

• Built custom dashboards for sales and service teams to track performance and KPIs..
• Provided actionable insights to management, enabling data-driven decisions.

Service Cloud Projects:

4. Omni-Channel Setup and SLA Automation

• Configured Omni-Channel to ensure efficient case routing based on agent skills and availability.

5. Knowledge Base and Self-Service Portal

• Designed and optimized a Knowledge Base for service agents.
• Built a self-service portal to enable case submission, FAQs, and knowledge article access.

Field Service Consultant Projects:

6. Field Service Scheduling and Optimization

• Designed and implemented Field Service solutions to optimize technician scheduling and routing.
• Configured service territories, work types, and resource skills for efficient dispatching.
• Improved on-site service efficiency through automated scheduling and mobile solutions.

7. Mobile App Configuration for Field Agents

• Customized the Field Service Mobile App for technicians, enabling them to access work orders, capture signatures, and update statuses in real time.