Dominik Rolko
Senior Product Manager
Vienna
Summary
Experienced delivery manager with proven experience helping clients to meet and exceed business goals. Working directly with clients to ensure all the goals of a project are achieved and met within scope and budget. Dedicated to identifying customer needs and delivering effective solutions to all problems. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in dealing with complex issues and challenges, advising clients in a way that enhances performance. General skills include analytical thinking, strategic planning, leadership, and the management of staff and procedures. Expertise in requirement analysis, solution design, business process analysis and design with experience in development and project management of multiple vendor teams. Diligent Senior Product Manager offering more than 6 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Product Manager
Vacuumlabs
01.2024 - Current
- Increased product adoption by identifying customer needs and developing innovative product features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
Delivery Manager
Born Digital
9 2021 - 12.2023
- End-to-end delivery of voice-bot and chat-bot projects for clients in Slovakia, Czechia, and Germany across various industries including finance, insurance, retail, telecommunication
- Responsibilities include pre-sales meetings, solution design, project planning and management, implementation, work team-leading and management, support and up-sell
- Also responsible for expansion to North American market.
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
Management Consultant
Accenture
01.2018 - 08.2021
- Technical Help-desk Innovation
• Responsible for three independent project streams including following activities; voice assistant and chatbot end-to-end delivery management
• Activities include process analysis, solution design, logic workflow management, change requirements, business requirements definition, data analysis, testing, go-live, and subsequent support
• Direct communication with business owners, solution specialists and vendor development team
• Change management, training of agents and knowledge transfer
Back Office Ordering Process Automation via RPA
• Analysis of current process designs and available documentation
• Design and documentation of automated solution for ordering process
• Business logic design during development in UiPath and creation of
Order Request Engine scenarios
• Design of testing strategy, managing integration tests and support during
UAT testing
• Problems resolution during stabilization phase and leading knowledge exchange sessions during handover
Education
Master of Arts - War Studies
King's College
London, UK 09.2016 - 05.2017
Bachelor of Arts - International Relations
SUNY Empire State College
New York, USA 09.2014 - 05.2016
Bachelor of Arts - International Economic Relations
University of New York in Prague
Prague, Czechia 09.2012 - 05.2016
Skills
Project Management
Websites
Languages
Slovak
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Russian
Beginner (A1)
Certification
Lean Six Sigma Green Belt
Timeline
Senior Product Manager
Vacuumlabs
01.2024 - Current
Lean Six Sigma Green Belt
06-2020
Management Consultant
Accenture
01.2018 - 08.2021
Master of Arts - War Studies
King's College
09.2016 - 05.2017
Bachelor of Arts - International Relations
SUNY Empire State College
09.2014 - 05.2016
Bachelor of Arts - International Economic Relations
University of New York in Prague
09.2012 - 05.2016
Delivery Manager
Born Digital
9 2021 - 12.2023
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