Dominika Augustynczyk

• Transactional Data Analysis: Utilized Excel and Python to identify fraud patterns, leading to an 80% reduction in skimming-related losses.
  
• Collaboration with Worldline: Partnered with developers to configure and optimize the Online Watcher system by formulating and documenting detailed system requirements as user stories in JIRA, supporting technical implementations and ongoing enhancements.
  
• System Quality Monitoring: Ensured daily system integrity within BP OAC and OLW in cooperation with Diebold Nixdorf. Monitored key error indicators such as pre-authorization issues, offline transaction ratios, missing sites, missing products, and managed product mapping requests.
  
• Fraud Analysis Process Improvement: Enhanced operational efficiency by automating reporting tasks and introducing data-driven decision-making through systematic collection and processing of key performance metrics.

• Conducted daily monitoring of transactional data to identify suspicious patterns and potential misuse of fuel cards
• Investigated fraud alerts and anomalies, supporting the case-handling process in close coordination with fuel card issuers and internal operations teams
• Documented fraud cases, tracked investigation progress, and ensured timely escalation and resolution

• Acted as primary ICC contact, ensuring smooth ROUTEX transaction flows and coordinating BP-related processes.
• Reviewed and resolved on-hold transactions in HEROES, addressing tax, batch/offline transactions, and discount issues.
• Coordinated with ROUTEX partners (OMV, Circle K, ENI), internal BP teams, and departments (IT, Accounting, Tax) to resolve transaction and invoicing issues.
• Led system improvements and automation projects, reducing manual workload by ~50%.
• Ensured compliance with ROUTEX contracts and participated in SOX initiatives for regulatory and financial controls.

Provided legal advice to association members and supported compliance-related matters.

Represented clients in court proceedings; drafted legal documents primarily in civil, commercial, and administrative law.