Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Dominika Witwicka

Gelsenkirchen

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

TRAINEE

FunClub Travel Agency
1 2021 - 2 2021
  • Contacting clients with reminders about upcoming trips
  • Reaching up to new potential clients from selected age groups
  • Learned new materials, processes, and programs quickly.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Reaching up to 1000€ sales monthly

CALL CENTER AGENT

Dentvorsorge
08.2022 - 02.2023
  • Provided customer service and resolved queries over the telephone
  • Recommended products to new clients
  • Maintaining and building relationship with customers
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Technikum Turystyczne
Poland
05.2016 - 05.2021

Skills

Realible

Comunicative

Customer-service oriented

Fast learner

Team worker

Flexible

Personal Information

Nationality: Polnish

Timeline

CALL CENTER AGENT

Dentvorsorge
08.2022 - 02.2023

High School Diploma -

Technikum Turystyczne
05.2016 - 05.2021

TRAINEE

FunClub Travel Agency
1 2021 - 2 2021

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Dominika Witwicka