Summary
With over 20 years of sales and customer success experience, consistently exceeding targets and building strong relationships across various industries and roles. Thrives on challenges and embraces them without hesitation. Diligence is the hallmark, as evidenced by a proven track record of independently managing projects and delivering high-quality results. Successfully completes diverse assignments, showcasing effective problem-solving and project management skills. Adaptability and strong communication abilities shine through in client interactions and project execution. Core competencies encompass sales, customer success, customer service, relationship building, negotiation, account management, print/digital advertising, and advertising solutions. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm to advance organizational objectives.
Overview
4
4
years of professional experience
Work History
Independant Contractor
Mucki Business Solutions
08.2020 - Current
Customer Success & Sales roles as an independent contractor
- Full time or on contract
- Remote or Hybrid
- Extensive experience selling into SA,USA,CA,UK,EU, Dach,Benelux and Nordics regions C Suite
- Pre-qualification & onboarding calls
- Customer Discovery & Relationship building
- Project Management
- Upselling & cross-selling
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Sales Development Executive
Building Passport
04.2024 - 09.2024
Building Passport is the first and only database to collect and store information on commercial and residential buildings throughout their lifespan, and to store it against the building in order to provide an easily transferrable and secure golden thread.
Responsible for full sales cycle:
- Pre-qualification & onboarding calls
- Customer Discovery & relationship building
- Leveraged CRM tools to manage leads, track progress, and optimize sales efforts for improved results.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Conducted market research and analyzed trends to identify potential areas of growth.
Customer Success Manager
Strategy Insights EU
01.2024 - 04.2024
Working with senior C-Suite individuals from the top 5,000 organizations across Europe & USA since 1996, organizing thought leadership, roundtable discussions within the UK Europe and the USA.
Responsible for full sales cycle:
- Pre-qualification & onboarding calls
- Customer Discovery & relationship building
- Bi-weekly scheduled calls with clients to build client RT agendas
- Project Management : UK,EU & Nordics & Benelux, USA
- Upselling & cross-selling
- Identified root causes of client challenges for implementing effective resolutions.
- Developed tailored engagement strategies for B2B meetings and enhancing overall client satisfaction.
Business Development & Customer Success Manager
Silkstart
10.2022 - 10.2023
Silkstart is a Canadian based software and professional services company and a leading provider of non-profit and association management software. Affiliated to MetaSoft Systems Inc and Foundation Search.
Responsible for full sales cycle:
- Pre-qualification & onboarding calls
- Customer Discovery & relationship building
- Selling , upselling & cross selling
Education
National DiplomaArchitenture - Architecture & Engineering
01-1991
Skills
- I am a loyal hard worker, and an independent thinker who is tenacious and resilient
- I have a passion for problem-solving and project management
- I pride myself on my integrity and strong work ethic
- Highly effective verbal and written communication
- Strongly analytical with meticulous attention to detail
- I am solution finder & highly results orientated
- I have the ability to stay calm & focused within a pressurized working environment
- Client relationship building
- Workload management
- Deadline adherence
- Project management
Additional Information
I hold a valid SA & EU passport as a dual SA/EU citizen.
Over the years I have held additional leadership and positions of service :
Chairman of Trustees : Body Corporate 2018/2019 and 2021 -2023 Monte Villas Residential Estate
PTA member for 25 consecutive years in three schools namely Glenstantia Primary School , Pretoria Boys High and Pretoria Girls High
Football Secretary : Club and League Representative 1998 - 2002
Teams Manager of the Provincial little league Football at University of Pretoria 1997 - 2003
Serving Provincial and Regional Soccer committee member for 14 years
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Additional areas of competence and self study
Additional areas of competence self study & various courses done
- Advanced Sales Course by Julie Craig
- Presentation Skills by Julie Craig
- Microsoft Excel Advanced Course by Media 24
- Microsoft Course Basic by Media 24
- Negotiation Skills course by Julie Craig
- Presentation skills for CEO and Managers by Allan Post
- Excel Basic by IT Intellect
- PowerPoint Basic by IT Intellect / Three modules of Anthony Morris
- Conflict Resolutions skills – Kwelanga Training Institute
- Assertiveness Training – Kwelanga Training Institute
- POPPI Act Training 2019 - Telkom Group
- Cyber Law Certificate - Compliance Institute SA
– Competition Law F899DECFEC
- Cyber Awareness & Safety Training
- Computer Literacy
- PowerPoint MS Excel and Word
Personality Testing
- Myers-Briggs Type Indicator : Psychometric & Personality testing ENTJ-Assertive / Red
Timeline
Sales Development Executive - Building Passport
04.2024 - 09.2024
Customer Success Manager - Strategy Insights EU
01.2024 - 04.2024
Business Development & Customer Success Manager - Silkstart
10.2022 - 10.2023
Independant Contractor - Mucki Business Solutions
08.2020 - Current
University of Tshwane - National DiplomaArchitenture , Architecture & Engineering
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