Donavan Lewis
Customer Care Representative
Summary
Successful Customer Support Specialist with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Vista
07.2024 - Current
- Provided expert assistance to customers in resolving design-related queries, specifically focused on print media projects, ensuring high-quality outcomes that aligned with customer expectations.
- Delivered first-line support for a range of customer service inquiries, including complex billing issues, order tracking, and delivery-related concerns, consistently maintaining a high standard of service.
- Utilized advanced knowledge of design applications such as GIMP and Vistaprint Design Studio to guide customers through technical processes, offering step-by-step assistance and troubleshooting.
- Collaborated with internal teams to streamline support processes, ensuring quick resolution of customer queries and improving overall service efficiency.
- Demonstrated exceptional communication skills by clearly explaining technical solutions to non-expert customers, enhancing their experience and satisfaction with the support provided.
Customer Service Associate (Multilingual)
Amazon
9 2023 - 04.2024
- In my role, I provide invaluable support to customers, offering prompt assistance with their package-related inquiries
- My dedication revolves around ensuring the swift resolution of any delivery-related obstacles, resulting in a seamless and timely delivery experience for our esteemed clientele
- I take great pride in delivering top-tier customer service, creating a positive and stress-free experience for our customers as they await their packages
- My commitment to resolving any delivery issues promptly and effectively contributes to our reputation for reliability and customer satisfaction, fostering trust and loyalty among our valued clientele.
Multilingual Support Advisor
Shopify
07.2022 - 05.2023
- In my capacity, I offered indispensable technical support to Shopify merchants, addressing their diverse inquiries and troubleshooting challenges related to their online stores
- My role extended beyond issue resolution to encompass strategic guidance on maximizing revenue using publicly available resources and solutions from the Shopify App Store
- I took pride in assisting merchants in overcoming technical hurdles and ensuring the seamless operation of their Shopify stores
- Additionally, I provided valuable insights to empower them in strategically boosting their revenue streams through the effective utilization of available resources and tools, ultimately contributing to their e-commerce success.
Customer Support Agent
5CA (Multilingual)
10.2021 - 01.2022
- In my role, I provided essential support to customers by assisting them with their inquiries, particularly those related to warranty claims and shipping concerns
- My primary focus was to ensure that customers received comprehensive and timely assistance in navigating these critical aspects of their product experience
- I took pride in being a reliable point of contact for customers, addressing their warranty-related concerns and facilitating smooth resolutions for shipping-related claims
- By offering prompt and effective support, I contributed to customer satisfaction, reinforcing trust in our products and services.
Education
Apprenticeship/Berufsausbildung - Logistics
Hans Glas Schule
Dingolfing 04.2001 -
Skills
Excellent verbal and written communication skills
Active Listening and empathy
Strong interpersonal skills
Patience and understanding
Conflict Resolution and problem-solving
Customer-centric mindset
Adaptability and flexibility
Teamwork and collaboration
First Call resolution
Multitasking Abilities
Accomplishments
Spearheaded a critical initiative at Amazon that identified and addressed a widespread issue of fraudulent delivery scans conducted by drivers. This project led to a significant improvement in delivery accuracy and integrity, reducing operational inefficiencies and lowering the cost per customer delivery. Through data analysis and cross-functional collaboration, the initiative successfully enhanced the overall quality of service, directly contributing to cost savings and customer satisfaction.
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Czech
Beginner (A1)
Software
Zendesk
Windows
Linux/Ubuntu
Office 365/Google Docs
Salesforce
Interests
Gaming
Repairing tech
Timeline
Customer Care Representative
Vista
07.2024 - Current
Multilingual Support Advisor
Shopify
07.2022 - 05.2023
Customer Support Agent
5CA (Multilingual)
10.2021 - 01.2022
Apprenticeship/Berufsausbildung - Logistics
Hans Glas Schule
04.2001 -
Customer Service Associate (Multilingual)
Amazon
9 2023 - 04.2024
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