DONCA PETRE
Gent
Summary
Experienced professional with a strong foundation in strategic sourcing and vendor negotiations. Consistently achieved cost reductions and enhanced supplier relationships. Valued for collaborative approach and adaptability to changing market conditions. Proficient in market research and contract management, ensuring optimal procurement outcomes.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
HELAN
11.2021 - 10.2024
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Actively participated in weekly team meetings to share insights, best practices, and identify areas for improvement within the department.
- Provided empathetic support to customers during challenging situations, leading to increased trust and loyalty.
COORDONATOR MANAGER
MCR PROFESSIONAL CLEANING LTD
07.2019 - 07.2021
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with the hiring process and training of new employees.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Managed purchasing, sales, marketing and customer account operations efficiently.
OUTBOUND CALL CENTRE
ALPHA ENERGY DIRECT
05.2017 - 05.2019
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
- Utilized persuasive communication skills to overcome objections from potential clients during sales presentations.
Pizza Maker
ALLEGRIA RESTAURANT
02.2016 - 04.2017
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Education
Specialization Certificate - Maritime Studies
CCINA
Constanta, Romania11-2024
Certificate - Business Management
Global University of Suffolk
Manchester, England03-2019
GED -
Mircea Cel Batran
Constanta, Ro06-2013
Skills
- Goal-oriented mindset
- Negotiation expertise
- Sales strategy development
- Multi-tasking strength
- Customer service
- Decision-making
- Analytical thinking
- Stress management
- Operating system management
- Teamwork and collaboration
- Problem-solving
- Microsoft windows and office
Hobbies
Reading personal development books that nurture my mind and inspire me to improve myself.
Cooking as a passion for creativity, connection, and therapeutic benefits. Is a journey between body and soul.
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
HELAN
11.2021 - 10.2024
COORDONATOR MANAGER
MCR PROFESSIONAL CLEANING LTD
07.2019 - 07.2021
OUTBOUND CALL CENTRE
ALPHA ENERGY DIRECT
05.2017 - 05.2019
Pizza Maker
ALLEGRIA RESTAURANT
02.2016 - 04.2017
Specialization Certificate - Maritime Studies
CCINA
Certificate - Business Management
Global University of Suffolk
GED -
Mircea Cel Batran
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