Donna Akins
Milford
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
17
17
years of professional experience
Work History
Coordinator of Economic Development (Part-Time)
Kent Economic Partnership
12.2022 - Current
- Assist with administrative support for economic development initiatives, focusing on logistics and event coordination.
- Maintain communication with local businesses and community organizations to support economic initiatives.
- Developed graphics for social media and email communications, enhancing engagement and brand awareness.
Coordinator of Instructional Technology
Delaware State University
07.2021 - Current
- Implement instructional technology solutions and ensure seamless integration for faculty and students.
- Facilitate device configurations and training sessions to staff and students.
- Troubleshoot technical issues and lead training sessions to improve staff proficiency with classroom technology.
- Manage project tracking and documentation and aligning technology initiatives with institutional goals.
Executive Assistant to the Dean
Wesley College
08.2020 - Current
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Facilitated smooth project management by coordinating tasks among team members and monitoring progress towards deadlines.
Telecommunications Technician
Delaware Technical Community College
08.2014 - 07.2017
- Established communication systems by installing operational voice and data network circuits and equipment.
- Verified work order information and receipt of all work completed through an automated tracking system.
- Anticipated and analyzed common connectivity workflow problems and resolve any that may arise in a timely manner.
- Provided technical support to end users.
Telecommunications Coordinator
Fort Valley State University
01.2008 - 07.2014
- Managed the Telephone Communications Department.
- Managed and supervised telecommunication projects, vendors and supporting staff.
- Organized and prioritized daily assignments for technicians and student workers while coordinating installations, relocations, modifications, and other telecommunications services.
- Conducted regular audits of telecommunication infrastructure, identifying potential issues and implementing solutions.
- Achieved cost savings through effective negotiation of service contracts with telecom providers.
Auxiliary Services/Office Manager
Fort Valley State University
12.2008 - 01.2011
- Managed the office aspect of auxiliary services
- Coordinated and track vehicle rental scheduling and monthly invoicing
- Managed facility rental contracts and processing of payments
- Budget management and tracking of requisitions for payment in an Automated Tracking System
Education
Associate of Arts -
Southern New Hampshire University
Hooksett, NH01.2018
Certification - Medical/Coding
Delaware Technical Community College
Dover, DE01.2003
Skills
- Outreach and Marketing Leadership and Collaboration
- Client and Community Relations
- Problem-Solving
- Discretion and Confidentiality
- Project Management Tools
- Strong Communication
- Administrative Oversight
Community Service
Triumphal Living Church, Dover, DE, Event Planner: orchestrated outreach initiatives and fostering connections with local agencies to secure sponsorships and assistance. I also, coordinated annual celebrations, weddings, and community drives for food, school supplies, and clothing, managing each event within a set budget to maximize impact.
Timeline
Coordinator of Economic Development (Part-Time)
Kent Economic Partnership
12.2022 - Current
Coordinator of Instructional Technology
Delaware State University
07.2021 - Current
Executive Assistant to the Dean
Wesley College
08.2020 - Current
Telecommunications Technician
Delaware Technical Community College
08.2014 - 07.2017
Auxiliary Services/Office Manager
Fort Valley State University
12.2008 - 01.2011
Telecommunications Coordinator
Fort Valley State University
01.2008 - 07.2014
Certification - Medical/Coding
Delaware Technical Community College
Associate of Arts -
Southern New Hampshire University
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