Donna M Shipley
Bear
Summary
Dynamic General Manager with extensive experience at Burger King, excelling in operational efficiency and team building. Proven track record in inventory management and staff training, fostering high-performance cultures. Adept at resolving customer complaints and enhancing service delivery, ensuring compliance with health standards while driving exceptional client experiences.
Overview
38
38
years of professional experience
1
1
Certification
Work History
General Manager
Burger King
Wilmington
04.1986 - 09.2024
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff to maintain high performance and service standards.
- Oversaw inventory management and supply ordering for optimal stock levels.
- Coordinated staff schedules to meet business needs and maintain coverage.
- Conducted regular inspections for cleanliness, safety, and compliance standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Skills
- Inventory management
- Staff training
- Customer service
- Operational efficiency
- Team building
- Effective communication
- Employee scheduling
- Recruitment
- Time management
- Multi-unit operation management
- Sound judgment
- Cross-cultural communications
- Effective leader
- Staffing
Certification
- ServSafe Certification
- Food Handler Certification
Timeline
General Manager
Burger King
04.1986 - 09.2024
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