Donovan Garrison
Wilmington
Summary
Experienced and results-oriented professional in account management and service delivery within the service industry. Proven ability to build strong relationships with C-level executives and drive organic revenue growth. Seeking a challenging role as a Major Account Executive to contribute to the continued success of an organization.
Overview
15
15
years of professional experience
Work History
Account Manager/Driver
Canteen Vending
01.2024 - 02.2025
- Directed portfolio of key accounts, executing service programs per client agreements.
- Managed service activities across various locations, surpassing customer expectations and SLAs.
- Developed and maintained strong relationships with key decision-makers, enhancing customer loyalty and satisfaction.
- Negotiated contract renewals and facilitated price adjustments, aligning services to meet evolving client needs.
- Prepared and presented detailed reports to support account management, and drive informed decision-making.
Relationship Manager - Collection Services
Citizens Bank
01.2020 - 01.2024
- Achieved timely completion of debt recovery initiatives.
- Developed and implemented effective debt recovery strategies, utilizing negotiation skills, debt restructuring, and legal action when necessary
- Built and maintained strong relationships with clients, acting as the primary point of contact for all collection-related inquiries and concerns
- Conducted credit risk assessments on clients, analyzing financial statements, credit reports, and market trends to determine creditworthiness and establish appropriate collection strategies
- Collaborated with internal departments, including legal and compliance teams, to ensure adherence to applicable laws and regulations during the debt recovery process
- Monitored collection performance and key metrics, providing regular updates to senior management and recommending process improvements to enhance efficiency and effectiveness
Credit Analyst
Capital One Bank
01.2015 - 01.2020
- Analyzed credit applications and financial statements to assess borrower's creditworthiness and determine appropriate lending terms
- Conducted industry research and evaluated market conditions to identify potential risks and opportunities
- Prepared comprehensive credit reports and presented findings to senior management and loan committees to support informed decision-making
- Collaborated with cross-functional teams, including underwriters, loan officers, and legal counsel, to ensure compliance with regulatory guidelines and internal policies
Mortgage Underwriter
Bank of America
02.2010 - 01.2015
- Evaluated mortgage loan applications, assessing creditworthiness, income, employment history, and collateral to determine loan eligibility and appropriate loan terms
- Conducted comprehensive risk assessments, including reviewing financial statements, credit reports, and property appraisals to ensure loan quality and compliance with underwriting guidelines
- Collaborated with loan officers and clients to gather necessary documentation, resolve underwriting issues, and provide guidance throughout the loan process
- Made sound underwriting decisions based on risk assessment and adherence to lending policies, ensuring the accuracy and completeness of loan files
- Maintained strong relationships with mortgage brokers, loan officers, and other stakeholders to facilitate smooth loan processing and resolve any issues that arise
- Stayed updated on industry trends, regulations, and guidelines related to mortgage underwriting, ensuring compliance and providing training to junior underwriters as needed
Education
Bachelor of Business Administration - Finance
Goldey-Beacom College
01.2010
Skills
- Credit analysis and risk assessment
- Financial statement analysis
- Loan structuring and pricing
- Regulatory compliance
- Encompass system proficiency
- Industry research and market analysis
- Strong attention to detail
- Excellent communication and presentation skills
- Problem-solving and decision-making abilities
- Teamwork and collaboration
- Account management
- Client relations
Timeline
Account Manager/Driver
Canteen Vending
01.2024 - 02.2025
Relationship Manager - Collection Services
Citizens Bank
01.2020 - 01.2024
Credit Analyst
Capital One Bank
01.2015 - 01.2020
Mortgage Underwriter
Bank of America
02.2010 - 01.2015
Bachelor of Business Administration - Finance
Goldey-Beacom College
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