Linux
Dorcas Asantewaa
Junior DevOps Engineer|| IT Specialist
Bonn
Summary
Detail-oriented Junior DevOps / IT Support professional with hands-on experience in cloud platforms (GCP, AWS fundamentals), Linux systems, Docker, Terraform, CI/CD pipelines, and Git. Strong background in troubleshooting, system support, user assistance, and documentation. Adept at supporting cloud infrastructure, resolving technical issues, and collaborating with teams to improve system reliability and operational efficiency.
Overview
11
11
years of professional experience
4
4
Certificates
2
2
Languages
Work History
Production Assistant
Haribo
03.2025 - 12.2025
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Intern
NexEdge Technologies
08.2024 - 02.2025
- Supported technical team members with daily operational and cloud-related tasks, helping reduce workload and improve efficiency across ongoing projects.
- Applied foundational knowledge of cloud computing and IT systems to practical work tasks, gaining hands-on experience in a professional technology environment.
- Assisted in analyzing technical issues and worked collaboratively with team members to identify and implement solutions.
- Contributed to team projects and presentations, collaborating with other interns and staff members in a remote work setting.
Production Worker
DHL Logistics
03.2024 - 06.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Production Assistant
Harrybrot
10.2023 - 01.2024
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Provided reliable administrative support for the production team, enabling efficient task completion.
Data Analyst Intern
Ghana Revenue Authority
09.2020 - 07.2021
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
Customer Service Representative
Ghana Commercial Bank
06.2017 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
IT Support Specialist
NewWay Cyberspace Security
02.2015 - 08.2016
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Education
Master of Science - Social Sciences
Hochschule Bonn-Rhein-Sieg
Bonn, Germany 04.2001 -
Bachelor of Arts - Economics
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 04.2001 -
High School Diploma -
Elite College Senior High School
Kumasi, Ghana 04.2001 -
Skills
Software installation
Desktop support
Linus Fundamentals
Technical Troubleshooting
Infrastructure automation
Containerization technologies
Configuration management
Maintenance and troubleshooting
Monitoring and logging
IT solution development
Cloud computing
Virtualization
Python Basics
Effective communication
Network fundamentals
Additional Information
Available for entry-level roles and internships. Strong willingness to learn and grow in technical environments.
Software
Git
Docker
Terraform
Google Cloud Platform
AWS(Foundational)
VS code
Certification
DevOps Engineer(Simplilearn)
Timeline
DevOps Engineer(Simplilearn)
01-2026
Production Assistant
Haribo
03.2025 - 12.2025
Google IT Support (Coursera)
02-2025
Intern
NexEdge Technologies
08.2024 - 02.2025
Production Worker
DHL Logistics
03.2024 - 06.2024
Production Assistant
Harrybrot
10.2023 - 01.2024
Data Analyst Intern
Ghana Revenue Authority
09.2020 - 07.2021
Customer Service Representative
Ghana Commercial Bank
06.2017 - 09.2017
IT Support Specialist
NewWay Cyberspace Security
02.2015 - 08.2016
Master of Science - Social Sciences
Hochschule Bonn-Rhein-Sieg
04.2001 -
Bachelor of Arts - Economics
Kwame Nkrumah University of Science And Technology
04.2001 -
High School Diploma -
Elite College Senior High School
04.2001 -