Dorcas Awino Atieno
Berlin Lichterfelde
Kurzprofil
Accomplished hospitality professional with Fifteen years of experience in hotel operations, customer service, and team leadership. Proven track record in front office management, guest relations, and operational excellence across international luxury hotels. Demonstrated expertise in implementing service standards, training staff, and ensuring exceptional guest experiences. Skilled at managing multiple priorities while maintaining high levels of guest satisfaction and operational efficiency.
Übersicht
17
17
years of professional experience
5
5
years of post-secondary education
Berufserfahrung
Housekeeping Supervisor / Checker
GRG Services
Berlin
2025.08 - 2026.01
- Conduct detailed room inspections to ensure all guest rooms, public areas, and back-of-house spaces meet InterContinental brand quality and hygiene standards.
- Supervise room attendants, provide performance feedback, and ensure task distribution aligns with daily operational needs.
- Coordinate closely with Front Office and Maintenance to resolve room status discrepancies, expedite guest requests, and handle urgent service needs.
- Train new housekeeping staff on InterContinental cleaning procedures, safety protocols, and service standards to maintain consistent luxury-level presentation.
- Monitor inventory levels for linen, amenities, and cleaning supplies, ensuring proper stock rotation and timely replenishment.
- Assigned to InterContinental Berlin
Buffet Service Supervisor & Housekeeping Coordinator
Zur Winzerstube Hotel
Bodensee
2024.04 - 2025.06
- Lead breakfast service operations and coordinate housekeeping activities.
- Ensure high standards of food presentation and service quality.
- Supervise staff and maintain cleanliness standards.
- Handle guest inquiries and special dietary requirements.
- Manage inventory and supplies for both departments.
Product and Purchasing Associate
Yoshi En GmbH
Berlin
2023.10 - 2024.03
- Managed product development and market research initiatives.
- Coordinated with suppliers for quality assurance and timely deliveries.
- Analyzed costs and negotiated pricing to optimize profitability.
- Refined product specifications based on market demands.
Front Office Supervisor
Tulia Zanzibar Unique Beach Resort
Zanzibar
2018.08 - 2023.10
- Supervised front office operations and staff management.
- Implemented training programs and service standards.
- Managed guest relations and complaint resolution.
- Coordinated with departments to ensure seamless guest experiences.
- Handled cash management and credit systems.
Contact Center Agent
Toyota Alfuttaim Motors
Dubai
2013.02 - 2017.11
- Managed customer appointments and service scheduling.
- Handled customer inquiries and follow-up communications.
- Maintained detailed customer interaction records.
- Coordinated with service departments for optimal scheduling.
Front Office Supervisor
InterContinental Hotel
Dubai
2011.01 - 2013.12
- Led front office team and maintained service excellence.
- Handled VIP guest relations and special requests.
- Implemented new procedures and policies.
- Managed shift operations and staff scheduling.
Senior Front Desk Receptionist
Double Tree by Hilton
Dar es Salaam
2009.01 - 2011.10
- Managed front desk operations and guest services.
- Handled reservations and guest check-in/check-out processes.
- Coordinated with housekeeping and maintenance departments.
- Ensured guest satisfaction and problem resolution.
Ausbildung
Bachelor of Business Administration and Management - Business Administration
Nairobi University
Nairobi 2008.01 - 2012.01
Diploma in Hotel Management - Front Office Operations, Sales and Reservations
Kenya Utalii College
2006.01 - 2007.01
Kompetenzen
- Property Management Systems (PMS)
- Supervisory expertise
- Knowledge of cleaning procedures
- Microsoft Office Suite
- Reservation Systems (Opera Version 50)
- Fidelio
- Amadeus
- Point of Sale Systems
- Customer Relationship Management (CRM) Software
Languages
English
German
Hobbys
- ABC
- DEF
- GHI
Zeitleiste
Housekeeping Supervisor / Checker
GRG Services
2025.08 - 2026.01
Buffet Service Supervisor & Housekeeping Coordinator
Zur Winzerstube Hotel
2024.04 - 2025.06
Product and Purchasing Associate
Yoshi En GmbH
2023.10 - 2024.03
Front Office Supervisor
Tulia Zanzibar Unique Beach Resort
2018.08 - 2023.10
Contact Center Agent
Toyota Alfuttaim Motors
2013.02 - 2017.11
Front Office Supervisor
InterContinental Hotel
2011.01 - 2013.12
Senior Front Desk Receptionist
Double Tree by Hilton
2009.01 - 2011.10
Bachelor of Business Administration and Management - Business Administration
Nairobi University
2008.01 - 2012.01
Diploma in Hotel Management - Front Office Operations, Sales and Reservations
Kenya Utalii College
2006.01 - 2007.01