Doreen Mathes
Salesforce Administrator/ Consultant
Schwarzenbruck
Summary
Results-driven Salesforce Administrator optimizing CRM systems, enhancing data integrity, and improving operational efficiency through expert system customization. Skilled in Salesforce CPQ, Marketing Cloud management, and AppExchange integrations to align business processes with organizational goals. Strong background in user administration, workflow automation, customer service, escalation management, and team collaboration for seamless user experiences. Organized and dependable with a positive attitude, willing to take on added responsibilities to meet team goals. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, committed to driving team success and contributing to organizational growth. Recent graduate with foundational knowledge in Salesforce and hands-on experience through academic projects and internships, ready to start a career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Employee Receiving Goods and Food Quality Control
EDEKA HANDELSGESELLSCHAFT
Schwabach
08.2022 - 01.2024
- Ensured quality, quantity, and shelf-life of incoming goods.
- Recorded content changes and documented them.
- Handled routing of accompanying documents/inbound goods receipts.
- Organization and execution of the proper unloading of the delivered goods, taking into account the booked time window.
- Checked goods against dispatch lists and delivery notes.
- Monitored quality and quantity according to central quality management specifications and shipping documents.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
PRODUCTION ASSISTANT AND QUALITY CONTROL
APOLLO OPTIK
Schwabach
08.2018 - 08.2022
- Oversaw quality control and packaging of finished eye wear.
- Performed thorough visual checks on products for defects.
- Operated machinery to grind eye wear lenses.
- Organized and Categorized products efficiently.
Customer Service Representative
MTN UGANDA TELECOM COMPANY
Kampala
09.2011 - 09.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Education
Salesforce - Salesforce Administrator/Consultant
DCI- Digital Carreer Institute GMBH
Berlin, Germany 06.2024 - 04.2025
Salesforce - Salesforce Associate
DCI- Digital Career Institute
Berlin, Germany 06.2024 - 04.2025
Bachelor of Arts in Arts - Communication Skills And Literature
Makerere University
Kampala, Uganda 09.2006 - 01.2010
Skills
Friendly, positive attitude
Teamwork and collaboration
Time management
Computer skills
Flexible and adaptable
Customer service
Multitasking
Organization and time management
Excellent communication
Websites
Personal Information
- Gender: Female
- Nationality: German
Driving Licence
B
Certification
Social Intelligence,Scrum,Cultural Diversity
Hobbies
Travelling, engaging in conversations, volunteering and community service, dancing and Nature
Timeline
Social Intelligence,Scrum,Cultural Diversity
09-2024
Salesforce - Salesforce Administrator/Consultant
DCI- Digital Carreer Institute GMBH
06.2024 - 04.2025
Salesforce - Salesforce Associate
DCI- Digital Career Institute
06.2024 - 04.2025
Certificate in Receiving Goods and Quality Control
03-2023
Employee Receiving Goods and Food Quality Control
EDEKA HANDELSGESELLSCHAFT
08.2022 - 01.2024
PRODUCTION ASSISTANT AND QUALITY CONTROL
APOLLO OPTIK
08.2018 - 08.2022
Integrationskurs Deutsch B2
08-2016
Customer Service Representative
MTN UGANDA TELECOM COMPANY
09.2011 - 09.2015
Bachelor of Arts in Arts - Communication Skills And Literature
Makerere University
09.2006 - 01.2010
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