Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Doreen Gifty Amartey

Data Professional
Darmstadt
Doreen Gifty Amartey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience
9
years of post-secondary education

Work History

Ecobank
Accra

Cash Management Officer
10.2018 - 05.2022

Job overview

  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Maintained supply of cash and turning in excess cash and mutilated currency to the head Teller.
  • Attended to any other duties assigned by the head of cash mobilization and contributed to team effort.

Consolidated Bank Ghana
Accra

Direct Sales Agent
09.2017 - 05.2018

Job overview

  • Worked flexible hours across night, weekend and holiday shifts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record of 100%.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Actively listened to about 20 customers' requests daily, confirming full understanding before addressing concerns.

Ahonya Company Limited
Accra

Customer Service Representative
09.2016 - 08.2017

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers that improved business functions by 20%.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to reduce on-hold wait times by 50%.

United Bank for Africa
Accra

National Service Person
09.2015 - 08.2016

Job overview

  • Increased customer satisfaction by resolving issues.95
  • Collaborated with team members to achieve target results of 95% .
  • Used Microsoft Word and other software tools to create documents and other communications within legal department that reduced manual work by 40%.
  • Drafted wide range of documentations such as overdraft/loan agreement, deed of assignment over cash, bank guarantees, legal mortgage in respect of credit facilities approved for customers.
  • Ensured that collaterals used as securities were registered in the bank's name at relevant point.

Education

Technische Universität Darmstadt
Darmstadt

Master of Arts from Data And Discourse Studies
06.2022 - Current

University of Ghana, Legon
Accra

Bachelor of Arts from Sociology And Linguistics
09.2011 - 05.2015

Wesley Girls High School-Capecoast

High School Diploma
09.2007 - 05.2011

Skills

    Microsoft Word

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Timeline

Technische Universität Darmstadt

Master of Arts from Data And Discourse Studies
06.2022 - Current

Cash Management Officer

Ecobank
10.2018 - 05.2022

Direct Sales Agent

Consolidated Bank Ghana
09.2017 - 05.2018

Customer Service Representative

Ahonya Company Limited
09.2016 - 08.2017

National Service Person

United Bank for Africa
09.2015 - 08.2016

University of Ghana, Legon

Bachelor of Arts from Sociology And Linguistics
09.2011 - 05.2015

Wesley Girls High School-Capecoast

High School Diploma
09.2007 - 05.2011

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Doreen Gifty AmarteyData Professional