DORIA CLAURINA
Köln
Summary
A diligent collaborative and analytical minded hard worker Bachelor of commerce graduate, results focused with a higher performing and hard-working nature. Seeking a position in a growth environment that is welcoming and gives opportunities for career advancement. I am eager to join your organization to drive revenue growth and maintain the highest level of customer service. I am a hard worker who multitasks and eager to work with a dynamic team centered around a culture of diversity and a startup spirit.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Southern Light Electrical
02.2021 - 01.2023
- Assist customers with spare parts sales, electrical equipment such as lighting equipment, electrical switches, electrical cables, and orders
- Provide customers information about electrical services offered by electricians
- Maintains and develops strong relationships with a diverse portfolio of clients
- Working closely with the services team to meet customer expectations
- Directly respond to customer complaints or inquiries in a quick and courteous manner.
Marketing Assistant Internship
BSI College
05.2019 - 11.2019
- Advertising about academic programs offered at BSI College and supporting the school marketing
- Assist in maintaining the website content, social media platform
- Help, organize and coordinate marketing events
- Keeping social media up to date with daily posts and growing followers
- Collaborate with other team members to ensure alignment with overall objectives.
Sales Representative
Airtel
03.2014 - 01.2017
- Selling electronic devices to customers such as mobile phones, tablets, laptops, and processing cash payment
- Consult with customers to determine their needs and respond to their inquiries and complaints in a professional manner
- Provide exceptional first line support by means of E-mail, chat (slack), telephony or face to face interaction
- Reporting to the sales Manager.
Education
Master - Supply Chain Management
SRH University of Applied Sciences
01.2026
Bachelor of Commerce - Information Technology and Management
Mancosa
07.2021
Diploma -
Coletch College pc Training
12.2017
High School Diploma -
College of Cape Town
06.2012
Skills
- Microsoft office
- Advertising
- Good organization multitasks
- Customer service
- Post sales support
- Teamwork
- Problem solving
- Strong analytical aptitude
- Ability to quickly learn and adapt to new technologies
Languages
Fluent English and French Speaker
Volunteer Experience
Caregiver Assistant, 2015, Life Church Orphanage, South Africa, Helping primary children with homework, and leading weekend activities.
Hobbies and Interests
- Painting and drawing
- Writing
- Sport
- Going on picnics
Timeline
Customer Support Specialist
Southern Light Electrical
02.2021 - 01.2023
Marketing Assistant Internship
BSI College
05.2019 - 11.2019
Sales Representative
Airtel
03.2014 - 01.2017
Master - Supply Chain Management
SRH University of Applied Sciences
Bachelor of Commerce - Information Technology and Management
Mancosa
Diploma -
Coletch College pc Training
High School Diploma -
College of Cape Town
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