Doria Claurina Maganga

• Advice and guide in the purchase of products, resolving doubts and managing returns.
• Cash management handling POS, collections returns and product exchanges.
• Control and organize stock, Ensuring that the shop is always stocked and tidy.
• Handling customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Scanning, inspecting and sorting merchandise and packages to move to their intended locations.

• Working indoors and outdoors in the yard ensuring safe operations of the delivery partners

• Ensuring the correct item is picked up by comparing work orders against item and batch numbers.

• Assist customers with spare parts sales, electrical equipment such as lighting equipment, electrical switches, electrical cables, and orders.
• Provide customers information about electrical services offered by electricians.
• Maintains and develops strong relationships with a diverse portfolio of clients.
• Working closely with the services team to meet customer expectations.
• Directly respond to customer complaints or inquiries in a quick and courteous manner.

• Advertising about academic programs offered at BSI College and supporting the school marketing
• Assist in maintaining the website content, social media platform
• Help, organize and coordinate marketing events
• Keeping social media up to date with daily posts and growing followers
• Collaborate with other team members to ensure alignment with overall objectives.

• Selling electronic devices to customers such as mobile phones, tablets, laptops, and processing cash payment
• Consult with customers to determine their needs and respond to their inquiries and complaints in a professional manner
• Provide exceptional first line support by means of E-mail, chat (slack), telephony or face to face interaction
• Reporting to the sales Manager.