Summary
Overview
Work History
Education
Skills
Timeline
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Doris Trainer

Doris Trainer

Newark,DE

Summary

Efficient Financial Account management with over 25 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

18
18
years of professional experience

Work History

Sr Billing Analyst

ADT Commercial
04.2012 - 09.2023
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Maintained accurate records of customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Reconciled accounts receivable to general ledger.
  • Kept vendor files accurate and up-to-date to expedite billing and payment processing of over 20 accounts.

Mortgage Loan Processor

Integrity Mortgage
11.2005 - 02.2012
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Communicated with originator and applicant concerning progress of loan file.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Processed mortgage loan applications accurately and successfully for over 7 years

Education

High School Diploma -

John K Ossi
Medford NJ
05.1986

Skills

  • Correspondence Writing
  • Credit Adjustments
  • Balance Sheets
  • Solving Problems
  • Process Payments
  • Account Posting
  • Special Projects
  • Fee and Charge Computation
  • Invoice Preparation
  • Billing Statement Management
  • Monthly Reconciliations
  • Customer Contact
  • Client Needs Assessment
  • Organizational Systems
  • Administrative Support

Timeline

Sr Billing Analyst

ADT Commercial
04.2012 - 09.2023

Mortgage Loan Processor

Integrity Mortgage
11.2005 - 02.2012

High School Diploma -

John K Ossi

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