Doris Ziese

• Delivery of various newspapers and magazines in the Fischbek district before 5:30 AM.

• My husband, a German citizen, finished his assignment in India and was transferred back to Hamburg in 2019. Before that, I completed German courses with A1, A2, and B1 certificates at the Goethe Institute in Bangalore; Karnataka.
• Further Education:Completed German B2 Course from Hamburger, Volkshochschule Professional Language Course (BSK) 11/2023 - 05/2024
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.

• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.

• Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Assisted in training new front office team members, leading to increased productivity and efficiency.
• Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
• Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
• Contributed to the achievement of on-time departure goals through efficient gate management processes.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Monitored security and maintained operational protocols.
• Announced flight status updates and information about gate changes over PA system.

• Validated project scope and sample applicability to achieve business objectives.
• Supported clients with technical expertise during product demonstrations, contributing to successful sales conversion rates.
• Developed robust automation solutions, leading to decreased manual intervention and increased productivity.
• Tested products in accordance with standards to facilitate timely execution.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.

My husband, completed his assignment in India to be transferred back to Hamburg in 2019. Before that, I completed German courses at the Goethe Institute Bangalore and obtained the A1, A2, and B1 certificates.