Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Doug Marshall

Doug Marshall

Dongen

Summary

Dynamic Operations Manager with a proven track record at Syncreon, XPO and SodaStream, excelling in effective team leadership and analytical decision-making. Spearheaded process improvements that reduced operational costs and enhanced productivity. Committed to fostering strong relationships and ensuring worksite safety, consistently delivering results in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Site Manager

Soda Stream
08.2024 - Current
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with the team through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Created weekly and monthly reports and presentations for management team.
  • Oversaw budget management, consistently delivering projects within allocated financial resources.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.

Operations Manager

Soda Stream
08.2021 - 08.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reduced the Cost Per refill by 9%
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Spearheaded process improvements and the stucture, resulting in increased productivity and reduced operational costs.

Operations Manager

XPO Logistics
04.2019 - 07.2021
  • Managed a multi client 2 site operation with 10 customers ranging from Medical devices, Fashion, DIY and a Return center
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed and maintained relationships with external vendors and suppliers to help drive improvements
  • Reduced operational risks while organizing data to forecast performance trends.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Senior Ops Manager - Dell Account

Syncreon Technology
07.2018 - 07.2019
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments and customers.
  • Main PoC for the customer working with them to handle the changes in requirements and volumes
  • Multi client from basic D2C to high level manufacturing

Operations Manager - Apple Account

Syncreon Technology
01.2015 - 07.2018
  • Overall operationally responsible for the main European hub, covering B2B, Dotcom and Retail
  • Maintaining the high standards set by the customer
  • Helped reduced customer complaints year on year by 30%
  • Was fundamental in agreeing new rates and a contract extension by 5 years

Management Roles

Syncreon Technology
04.2002 - 01.2015
  • Started as a receiving operator and worked through the whole business learning each step in the process, including, inventory controls, vendor management, Training and production

Conference and Banqueting Manager

Aston Villa Football Club
12.2000 - 04.2002

Hotel Trainee Into Duty Manager

Fairlawns Boutique Hotel & Spa
04.1995 - 05.2000

Education

HNC - Hospitality & Catering Management

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Skills

  • Effective team leadership
  • Site management expertise
  • Effective problem resolution
  • Quality control expertise
  • Project coordination
  • Versatile in changing environments
  • Team leadership
  • Effective relationship management
  • Operations management
  • Analytical decision-making
  • Worksite safety management
  • Strong organizational skills

Languages

English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)

Timeline

Site Manager

Soda Stream
08.2024 - Current

Operations Manager

Soda Stream
08.2021 - 08.2024

Operations Manager

XPO Logistics
04.2019 - 07.2021

Senior Ops Manager - Dell Account

Syncreon Technology
07.2018 - 07.2019

Operations Manager - Apple Account

Syncreon Technology
01.2015 - 07.2018

Management Roles

Syncreon Technology
04.2002 - 01.2015

Conference and Banqueting Manager

Aston Villa Football Club
12.2000 - 04.2002

Hotel Trainee Into Duty Manager

Fairlawns Boutique Hotel & Spa
04.1995 - 05.2000

HNC - Hospitality & Catering Management

.

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Doug Marshall