Dumitru Diaconu

- Assists the Casino Manager to ensure that all revenue opportunities are Maximized

- Enforces procedures and policies to assure they are respected in all areas of the Casino Operation – tables, slots, accounting

- Promotes the highest standard of courtesy through interaction with Guests, to increase overall business potential

- Settles disputes that may arise to report all unsettled claims to the Casino Manager immediately

- Controls constantly the Casino revenue situation to verify that it is aligned with estimated revenue

- Co-operates with the Casino Manager to ensure the efficient operation of the Casino and to carry out duties as requested

- Assists the Casino Manager in verifying the integrity and security of all the Casino areas and accounting processes to guarantee that they are not in any way compromised by either a Guest or a member of the Staff Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino Management to guarantee the correct fairness of the gaming

- Completes all required documentation and reports in accordance with policies and procedures to update files

- Assists the Casino Manager in monitoring, evaluating, disciplining and/or counselling of all Casino Staff to comply with policy and procedure and assure a fair management of the Staff

- Monitors all the Casino plays that could have a major impact on the revenue of the Casino

- Replaces the Casino Manager, when necessary, in order to assure Casino operations if the Manager is not onboard

- Facilitate a work environment that supports a successful safety culture. Is responsible for ensuring that his/her team implements and maintains an effective HESS management system. Enforce and promote Safety procedures in the team/Department under responsibility

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Created and managed accurate occupancy forecasts and budgets.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Oversaw day-to-day operations of 17-room hotel with staff of 5 employees.
• Implemented successful strategies to increase customer satisfaction.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Evaluated and promptly resolved lodging facility operational issues.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Fostered safe lodging environment with reliable and effective security services.

- Report to and collaborate with the Store Assistant and Store Manager

- Knowledge and achievement of performance indicator targets

- Implementation of defined freshness principles

- Maintenance of cargo flow parameters

- Placement of promotions and advertisements according to the concept,

- Coordinating quantity assurance for promotions, continuity of stocks

- Running of the Fresh process related to the field of activity, according to the provisions

- Implementing an efficient service process

- Grounded knowledge of the goods and high consciousness of quality and freshness

- Responsibility for daily loss recording

- Making price reductions in relation to RLZ and quantity of stocks

- Making inventory corrections in the system

- Checking the maximum optical stock

- Implementation and compliance with the seasonal plan

- Compliance with FIFO placement rules

- Compliance with internal control rules and ensuring a high level of freshness

- Withdrawal from sale of goods with qualitative problems

- Responsibility for compliance with the annual TDV control plan

- Organizing and coordinating the activities of employees in stores

- Supporting new employees in vocational training/training

Setting a positive example in the behavior and relationships with clients and employees - Giving constructive feedback

- Monitors gaming table action, to identify and correct any procedural violations, which could affect the security of the games, the enjoyment of the Guests or the revenue capacity of the Casino

- Monitors the table areas for any play which could have a major impact on the revenue of the Casino and ensure that the integrity of the game is not compromised by either a Guest or a member of staff

- Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino Management to guarantee the correct fairness of the gaming

- Supervises all transactions taking place on the tables to maintain an awareness of table win or loss results

- Promotes the highest standard of courtesy through interaction with Guests, to increase overall business potential

- Attempts to resolve any Guest disputes that may arise to report all unsettled claims to the Casino Management immediately

- Schedules Staff members to the tables, to ensure Dealers are correctly placed, according to operational needs

- Completes all required documentation (i.e. Table Inventory Slips; Pit Error Notifications; Table Fill/Credit Request; Daily Rundowns; Rating Cards; Markers; Onboard Accounts...) to keep files updated

- Co-operates with the Casino Manager to help ensure the efficient operation of the Casino and to carry out duties as requested

- Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures

- Organizing poker tournaments

- Training dealers for Texas Hold’em and Omaha

- Monitors gaming table action, to identify and correct any procedural violations, which could affect the security of the games, the enjoyment of the Guests or the revenue capacity of the Casino

Monitors the table areas for any play which could have a major impact on the revenue of the Casino and ensure that the integrity of the game is not compromised by either a Guest or a member of staff

Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino

Management to guarantee the correct fairness of the gaming

- Supervises all transactions taking place on the tables to maintain an awareness of table win or loss results

- Promotes the highest standard of courtesy through interaction with Guests, to increase overall business potential

- Attempts to resolve any Guest disputes that may arise to report all unsettled claims to the Casino Management immediately

- Schedules Staff members to the tables, to ensure Dealers are correctly placed, according to operational needs

- Completes all required documentation (i.e. Table Inventory Slips; Pit Error Notifications; Table Fill/Credit Request; Daily Rundowns; Rating Cards; Markers; Onboard Accounts...) to keep files updated

- Co-operates with the Casino Manager to help ensure the efficient operation of the Casino and to carry out duties as requested

- Takes active part in a work environment that supports a successful safety culture. Is a dynamic contributor in following safety policy and procedures

- Organizing poker tournaments

Training dealers for Texas Hold’em and Omaha

- Coaching youth football team (13/14 years of age). Finish 7th from 22 teams in the championship

- Monitors gaming table action, to identify and correct any procedural violations, which could affect the security of the games, the enjoyment of the Guests or the revenue capacity of the Casino

- Monitors the table areas for any play which could have a major impact on the revenue of the Casino and ensure that the integrity of the game is not compromised by either a Guest or a member of staff

- Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino Management to guarantee the correct fairness of the gaming

- Supervises all transactions taking place on the tables to maintain an awareness of table win or loss results

- Promotes the highest standard of courtesy through interaction with Guests, to increase overall business potential

- Attempts to resolve any Guest disputes that may arise to report all unsettled claims to the Casino Management immediately

- Schedules Staff members to the tables, to ensure Dealers are correctly placed, according to operational needs

- Completes all required documentation (i.e. Table Inventory Slips; Pit Error Notifications; Table

Fill/Credit Request; Daily Rundowns; Rating Cards; Markers; Onboard Accounts; Cards Dice

Disposal Forms, Key Logs and Pit Diary...) to keep files updated

- Assists and verifies all hand paid jackpots, hopper fills and change machine fills according to policy and procedures

- Co-operates with the Casino Manager to help ensure the efficient operation of the Casino and to carry out duties as requested

Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures

Monitors gaming table action, to identify and correct any procedural violations, which could affect the security of the games, the enjoyment of the Guests or the revenue capacity of the Casino

- Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino Management in order to guarantee the correct fairness of the gaming

- Attempts to resolve any Guest disputes that may arise to report all unsettled claims to the Casino Management immediately

- Training dealers

- Monitors gaming table action, to identify and correct any procedural violations, which could affect the security of the games, the enjoyment of the Guests or the revenue capacity of the Casino

- Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino Management to guarantee the correct fairness of the gaming

- Attempts to resolve any Guest disputes that may arise to report all unsettled claims to the Casino Management immediately

- Training dealers

- Monitors gaming table action, to identify and correct any procedural violations, which could affect the security of the games, the enjoyment of the Guests or the revenue capacity of the Casino

- Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino Management in order to guarantee the correct fairness of the gaming

- Attempts to resolve any Guest disputes that may arise to report all unsettled claims to the Casino Management immediately

- Training dealers

- Monitors gaming table action, to identify and correct any procedural violations, which could affect the security of the games, the enjoyment of the Guests or the revenue capacity of the Casino

- Monitors the table areas for any play which could have a major impact on the revenue of the Casino and ensure that the integrity of the game is not compromised by either a Guest or a member of staff

- Reports discrepancies, suspicious activity, or incidents of a doubtful nature to the Casino Management to guarantee the correct fairness of the gaming

- Attempts to resolve any Guest disputes that may arise to report all unsettled claims to the Casino Management immediately

- Supervises all transactions taking place on the tables to maintain an awareness of table win or loss results

- Promotes the highest standard of courtesy through interaction with Guests, to increase overall business potential

Schedules Staff members to the tables, to ensure Dealers are correctly placed, according to operational needs

- Training dealers

- Schedules Staff members

- Cashing all orders and invoices from distributors, responsible for payments of the warehouse activity

- Keeping stocks evidence and complying with FI-FO standards

- Making sure that each order is sent accurately and in time

- Direct reporting to the owner

- Maintaining business relations with the distributors

Responsible for inventories