Summary
Overview
Work History
Education
Skills
Certification
Timeline

Dumitru Ionut-Alexandru

Bucharest,B

Summary

Skilled technical support professional prepared for this role. Expertise in network troubleshooting, system diagnostics, and resolving complex technical issues. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in communication, problem-solving, and customer service.

Overview

7
7
years of professional experience
3
3
Certification

Work History

TAC Engineer

Huawei Technologies
11.2020 - Current
  • Led the management and configuration of OptiX OSN, SmartAX, and EchoLife devices for enterprise clients across Europe.
  • Provided expert-level configuration, monitoring, and incident resolution for complex transmission networks using the NCE platform
  • Oversaw the installation, configuration, and optimization of critical network infrastructures for enterprise clients, utilizing Linux-based systems to manage and streamline NCE server environments.
  • Played a key role in maintaining and improving network uptime through proactive server management and infrastructure enhancements.
  • Streamlined operations by ensuring smooth integration and performance of OSS platforms across multiple client environments.
  • Actively collaborated with vendors to resolve hardware or software-related problems efficiently.
  • Implemented proactive measures to improve network efficiency and performance, supporting business-critical applications.

Technical Support Specialist

Prime Telecom
08.2018 - 11.2020
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Reduced response time with effective communication skills, ensuring customers received prompt assistance.

Education

Bachelor's Degree in Telecommunications - Telecommunications

Petroleum-Gas University of Ploiesti, Ploiesti
06-2018

Skills

  • Python language
  • UNIX/Linux Operating Systems
  • Technical support
  • Technical troubleshooting
  • Problem-solving
  • Application support
  • Hardware configuration
  • System troubleshooting
  • Software installation
  • Root-cause analysis

Certification

HCIP-Access

HCIA-Access

CCNA 1

CCNA 2


Timeline

TAC Engineer - Huawei Technologies
11.2020 - Current
Technical Support Specialist - Prime Telecom
08.2018 - 11.2020
Petroleum-Gas University of Ploiesti - Bachelor's Degree in Telecommunications, Telecommunications

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Dumitru Ionut-Alexandru