Overview
Work History
Education
Skills
Languages
Timeline
Generic

Duygu Goekduman

Hamburg

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Longchamp
07.2025 - Current
  • Led daily operations to optimize store performance and enhance customer experience.
  • Developed training programs for staff, improving product knowledge and customer service skills.
  • Collaborated with visual merchandising teams to create appealing in-store displays that drive sales.
  • Analyzed sales trends and inventory levels, implementing strategies to maximize stock efficiency.
  • Oversaw scheduling and staffing, ensuring optimal coverage during peak business hours.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Client Ambassador / Staff Trainer

BALENCIAGA
11.2024 - 06.2025
  • Promoted good VIP client relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Optimized embassy operations, introducing cost-saving measures without compromising service quality.
  • Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Training Ambassador

BALENCIAGA
01.2024 - 06.2025
  • Maximized training impact by tailoring content to suit diverse learning styles and preferences of attendees.
  • Provided personalized coaching to trainees, resulting in improved performance and higher satisfaction levels.
  • Designed captivating presentations, leading to better information absorption and participant involvement during sessions.
  • Facilitated constructive group discussions that encouraged collaborative problem-solving and peer-to-peer learning opportunities.
  • Served as an approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
  • Trained employees on updated policies, procedures, and software tools, ensuring seamless transitions during periods of change.
  • Designed specialized courses that addressed the unique challenges faced by different departments, leading to more targeted and effective training programs.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Studied trends within the fashion industry to stay current on popular styles, thereby increasing personal marketability.
  • Improved team efficiency by introducing collaborative digital workspace for sharing fashion insights and client feedback.

Visual Merchandiser Ambassador

BALENCIAGA
08.2023 - 12.2024
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed display styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
  • Worked with Global Head of VM to plan future display changes

Sales & Client Advisor

BALENCIAGA
04.2023 - 10.2024
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.

Marketing Manager

Wastebox GmbH
07.2022 - 02.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.

Client Advisor / Student Worker

Louis Vuitton - LVMH
07.2021 - 07.2022
  • Took and followed detailed directions from management.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Managed front of house duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.

Sales Professional

Suitsupply
04.2021 - 07.2021
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Participated deep training sessions focused on skill development, made and measure, fabrics and best practices in suit tailoring techniques.


Student Worker

Chanel
02.2020 - 07.2020
  • Took and followed detailed directions from others.
  • Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
  • Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
  • Operated and maintained machinery and equipment to manage functionality and performance.
  • Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
  • Provided administrative support to ensure smooth office operations.

Temp Worker

Karl Lagerfeld
03.2018 - 06.2018
  • Facilitated group styling sessions for special events or occasions, creating memorable experiences for clientele while promoting the store''s services further.
  • Kept abreast of the latest fashion trends through research and attendance at industry events, ensuring up-to-date advice for clients.
  • Collaborated with visual merchandisers to develop creative window displays that attracted attention from passersby and enticed them into the store.
  • Enhanced clients'' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
  • Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.

Temp Worker

Chocolaterie AMARO
04.2017 - 03.2018
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.

Education

Bachelor of Arts - Fashion Design

HAW Hamburg
Hamburg, Germany
03-2023

Skills

  • Customer engagement
  • Team management
  • Product knowledge
  • Brand awareness
  • Business development
  • Problem-solving
  • Multitasking Abilities
  • Visual Merchandising
  • Fashion design
  • Tailoring expertise
  • Excellent oral communication
  • Fashion trend forecasting
  • Fashion history
  • Dependable and responsible
  • Organizational skills

Languages

English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Italian
Beginner (A1)
French
Beginner (A1)

Timeline

Assistant Store Manager

Longchamp
07.2025 - Current

Client Ambassador / Staff Trainer

BALENCIAGA
11.2024 - 06.2025

Training Ambassador

BALENCIAGA
01.2024 - 06.2025

Visual Merchandiser Ambassador

BALENCIAGA
08.2023 - 12.2024

Sales & Client Advisor

BALENCIAGA
04.2023 - 10.2024

Marketing Manager

Wastebox GmbH
07.2022 - 02.2023

Client Advisor / Student Worker

Louis Vuitton - LVMH
07.2021 - 07.2022

Sales Professional

Suitsupply
04.2021 - 07.2021

Student Worker

Chanel
02.2020 - 07.2020

Temp Worker

Karl Lagerfeld
03.2018 - 06.2018

Temp Worker

Chocolaterie AMARO
04.2017 - 03.2018

Bachelor of Arts - Fashion Design

HAW Hamburg

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Duygu Goekduman