Summary
Overview
Work History
Skills
Personal Information
Accomplishments
Certification
Personal References
Timeline
Generic

DWAIN REYNOLDS

Essendon

Summary

I am an organized employee offering years of experience in corporate sector and customer service roles. I have many skills that I would proudly bring to your company if given this opportunity.


My strengths would have to be great customer service, Excellent time management and communication skills. I am skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hand-out support.


Adept at working collaboratively to ensure timely and quality responses to service request. Offering continuously surpassing goals while ensuring compliance with company standards and mission.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Corporate Functions and Event

Adelaide Oval
05.2018 - 05.2025


  • Provided information about current and future events at facility.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Completed all point of sale opening and closing procedures.
  • Responded to all customer inquiries thoroughly and professionally.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Senior Recovery Officer

Allainz Insurance
10.2021 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Entered client details and notes into system for interdepartmental access and review.
  • Negotiated settlement offer with third party insurers
  • Manager a portfolio

Customer Service Representative Agent

Allianz Insurance
06.2019 - 10.2021
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Maintained high standards of customer service by building relationships with clients.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Obtained underwriting approval by completing application for coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Stayed in touch with clients to assess changing demands and offer new solutions.
  • Collected all premiums on or before effective date of coverage.

Skills

  • Effective negotiation skills
  • Multi-line phone systems
  • Collaborative team member
  • Procedure implementation
  • Great phone demeanor
  • Closing processes
  • Human resources knowledge
  • Sales professional
  • Customer service expertise
  • Effective problem resolution
  • Attention to detail
  • Multitasking
  • Calm under pressure
  • Flexible and adaptable
  • Strong communication skills
  • Time management
  • Verbal and written communication
  • Customer service
  • Adaptability
  • Complaint resolution
  • Customer support
  • Answering questions
  • Customer service optimization
  • Quality assurance
  • Customer follow-up
  • Reliable and trustworthy

Personal Information

Home Address: 12/992 Mt Alexander Road, Essendon VIC 3040

Date of Birth: 07 March 1987

Australian Full License Driver


Accomplishments

  • Telephone Service
    Professionally providing information and service to ensure customer satisfaction.
  • Conflict Resolution
    Responsible for handling customer accounts inquiries, accurately providing information to ensure resolution of product/ service complaints and customers satisfaction.
  • Monetary Transactions
    Handled cash, credit and automatic debit card transactions with 100% accuracy.
  • Achieved results by completing tasks with accuracy and efficiency.

Certification

  • Certificate III in Financial Services - Completed 2018
  • Victoria RSA Certified

Personal References

Current Recovery Team Manager

Patricia Parrino

Email: patricia.parrino@allianz.com.au

Personal Mobile: 0431 509 670

Work: 02 825 86274


Supervisor Adelaide Oval

Jiggy Smith

Email: jiggy.smith@adelaideoval.com.au

Personal Mobil: 0430 302 337


Corporate Hospitality Manger Adelaide Oval

Michael Sark

Email: Michael.sark@adelaideoval.com.au

Mobile: 0468 830 120

Phone: 08 8211 1175






Timeline

Senior Recovery Officer

Allainz Insurance
10.2021 - Current

Customer Service Representative Agent

Allianz Insurance
06.2019 - 10.2021

Corporate Functions and Event

Adelaide Oval
05.2018 - 05.2025

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DWAIN REYNOLDS