Dwane Samuel
USAF Supervisor
OTTERBERG
Summary
Proven leader and skilled problem-solver, adept in enhancing operational efficiency and boosting team productivity within the USAF. Specializes in workplace safety compliance and fostering employee motivation, achieving significant improvements in customer satisfaction and process optimization. Demonstrates exceptional organizational skills and a commitment to quality control, ensuring top-tier service and performance.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Tire Shop Supervisor
USAF
06.2024 - Current
- Continuously sought out opportunities for process improvements, implementing changes that led to increased productivity and reduced operational costs.
- Resolved conflicts among team members diplomatically, ensuring a cohesive work environment conducive to productivity.
- Assisted in recruitment efforts by interviewing potential candidates and making recommendations for hiring decisions based on qualifications and fit within the team dynamic.
- Managed inventory levels, ordering necessary supplies in a timely manner to avoid stockouts or overstock situations.
Customer Service Supervisor
USAF
06.2023 - 05.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Vehicle Inspections Supervisor
USAF
12.2022 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Fire Truck Maintenance
USAF
02.2022 - 11.2022
- Established strong working relationships with colleagues, fostering a collaborative environment that promoted efficient file maintenance practices.
- Safeguarded confidential information by adhering to strict security protocols when handling sensitive materials.
- Enhanced file organization by implementing a detailed categorization system for easy access and retrieval.
- Conducted periodic reviews of files to ensure data integrity and compliance with company policies and regulations.
General Purpose Maintenance
USAF
06.2021 - 01.2022
- Evaluated vendor proposals for new equipment purchases, recommending cost-effective options that met operational requirements.
- Trained junior maintenance technicians in proper techniques and best practices, fostering professional growth and development.
- Developed comprehensive preventative maintenance schedules for all major systems within the facility, prolonging their lifespan and preventing costly repairs or replacements.
- Assisted in planning facility upgrades and expansions by providing expert input on infrastructure needs and potential improvements.
War Reserve Materiel Supervisor
USAF
07.2020 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Main Shop Vehicle Maintenance Assistant Supervisor
USAF
11.2016 - 06.2020
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Customer Service Supervisor
USAF
04.2016 - 10.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Allied Trades Assistant Supervisor
USAF
02.2016 - 03.2016
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Assisted in measuring, cutting, and assembling materials according to specifications and blueprints.
- Improved project timelines by efficiently preparing work areas and organizing tools, allowing for immediate start of critical tasks.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
Materiel Control Assistant Manager
USAF
04.2013 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Materiel Control Supervisor
USAF
10.2012 - 05.2013
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Materiel Control Supervisor
USAF
04.2011 - 11.2012
- Maintained optimal inventory levels to meet customer demands.
- Streamlined material flow for enhanced production efficiency by optimizing storage and retrieval processes.
- Maintained accurate documentation of all material transactions, ensuring proper record-keeping for audit compliance purposes.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
Education
Bachelor of Science - Bachelor of Science in Electrical Engineering
American Military University (AMU)
Charles Town, West Virginia 04.2001 -
Associate of Science - Exercise Science
International Sports Sciences Association
Phoenix, Arizona 04.2001 -
Skills
Technical aptitude
Teamwork and Collaboration
Skilled Maintenance and Repair
Time Management
Multitasking Abilities
Maintenance Planning
Customer Relations
Analytical and Critical Thinking
Certification
European Agreement Concerning the International Carriage of Dangerous Goods by Road (ADR)
Timeline
Tire Shop Supervisor
USAF
06.2024 - Current
European Agreement Concerning the International Carriage of Dangerous Goods by Road (ADR)
05-2024
Customer Service Supervisor
USAF
06.2023 - 05.2024
Vehicle Inspections Supervisor
USAF
12.2022 - 05.2023
Fire Truck Maintenance
USAF
02.2022 - 11.2022
Airframe and Powerplant Mechanic
09-2021
General Purpose Maintenance
USAF
06.2021 - 01.2022
War Reserve Materiel Supervisor
USAF
07.2020 - 05.2021
Main Shop Vehicle Maintenance Assistant Supervisor
USAF
11.2016 - 06.2020
Customer Service Supervisor
USAF
04.2016 - 10.2016
Allied Trades Assistant Supervisor
USAF
02.2016 - 03.2016
Materiel Control Assistant Manager
USAF
04.2013 - 03.2016
Materiel Control Supervisor
USAF
10.2012 - 05.2013
Resilience Training Assistance Certification
07-2012
Materiel Control Supervisor
USAF
04.2011 - 11.2012
Bachelor of Science - Bachelor of Science in Electrical Engineering
American Military University (AMU)
04.2001 -
Associate of Science - Exercise Science
International Sports Sciences Association
04.2001 -
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