Dwight Felton
Customer Service Representative
Binsfeld
Summary
Punctual and honest Cashier with solid background in Sales environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
AAFES Exchange
10.2022 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Army Lodging
02.2019 - 06.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Implemented efficient systems for tracking lost-and-found items, expediting returns to rightful owners.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed lost and found items to assist guests with retrieving belongings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Truck Driver
Land Air
05.2017 - 01.2019
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
Truck Driver
KLLM Transportation Services
03.2015 - 04.2016
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Dropped and hooked trailers and changed configuration of equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Representative
Commissary
09.2014 - 09.2015
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Truck Driver
US Army
09.2013 - 09.2014
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Verified contents of inventory loads against Bills of Lading.
- Operated with safety and skill to avoid accidents and delays.
Food Service Worker
US Army
11.2010 - 10.2013
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Participated in regular trainings to stay current on industry best practices and trends.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Food Service Worker
US Army
09.2009 - 11.2010
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and broke down food service lines quickly to maintain service flow.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Adjusted food preparation methods in accordance with customer requests.
Fry Cook
US Army
10.2008 - 11.2009
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Delivered consistent flavor profiles by closely following established recipes and seasoning guidelines.
- Contributed to an inclusive work environment by fostering open communication among team members.
- Provided valuable input during staff meetings on ways to improve workflow efficiency in the kitchen.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Cleaned, stocked, and restocked workstations and display cases.
Warehouse Worker
US Army
01.2007 - 11.2008
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
No Degree - Fine Arts
OCC
Costa Mesa ,CA 04.2001 -
Certificate - Diesel Mechanics
Diesel Engine Tech School
Detroit MI, 04.2001 -
High School Diploma -
Northern Highschool
Detroit MI, 04.2001 -
Skills
Drawer balancing
undefinedCertification
Hotel Certificates
Timeline
Cashier
AAFES Exchange
10.2022 - Current
Hotel Certificates
03-2019
Customer Service Representative
Army Lodging
02.2019 - 06.2022
Truck Driver
Land Air
05.2017 - 01.2019
Truck Driver
KLLM Transportation Services
03.2015 - 04.2016
Customer Service Representative
Commissary
09.2014 - 09.2015
Truck Driver
US Army
09.2013 - 09.2014
Food Service Worker
US Army
11.2010 - 10.2013
Food Service Worker
US Army
09.2009 - 11.2010
Fry Cook
US Army
10.2008 - 11.2009
Warehouse Worker
US Army
01.2007 - 11.2008
No Degree - Fine Arts
OCC
04.2001 -
Certificate - Diesel Mechanics
Diesel Engine Tech School
04.2001 -
High School Diploma -
Northern Highschool
04.2001 -
Similar Profiles
Anaya AndersonAnaya Anderson
Sales Associate at Aafes AAFES Exchange ServiceSales Associate at Aafes AAFES Exchange Service
Derick HooperDerick Hooper
Sales Associate at AAFES ExchangeSales Associate at AAFES Exchange
LaJae PrestonLaJae Preston
Customer Contact Tech (Work From Home) at AAFES ExchangeCustomer Contact Tech (Work From Home) at AAFES Exchange
Richard RamseyRichard Ramsey
Store Manager at AAFES ExchangeStore Manager at AAFES Exchange
Nicolas DanielsNicolas Daniels
Cashier at San Diego Safari ParkCashier at San Diego Safari Park