D'Yanna Reed
Middletown
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, marketing, invoicing, sales, database management, and contract management. Highly-motivated employee with desire to take on new challenges.
Overview
8
8
years of professional experience
Work History
Service Planner
Felder Group USA
New Castle, DE
12.2023 - Current
- Served as a key point of contact between customers, sales representatives, and field technicians for seamless communication throughout the entire project lifecycle
- Developed strong relationships with clients, resulting in increased retention rates and repeat business
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
Account Coordinator
Spin
San Francisco, CA
01.2023 - 10.2023
- Responsible for tracking and organizing 100+ city and campus contracts worth over $2M
- Identified & developed new processes to improve accuracy of invoicing and accounts receivable tracking
- Gathered reporting data and generated metrics monthly in order to meet contract requirements for cities and campuses
Partner Marketing & Sales Coordinator
Curiosity Stream
Silver Spring, MD
05.2020 - 01.2023
- Created an email campaign that was used across the team and generated over $100,000 in bulk sales revenue
- Assisted in executing global partner B2B initiatives and campaigns to drive distribution conversations and assisted in achieving revenue goals
- Effectively managed multiple projects and met deadlines in a fast-paced environment
- Worked closely with international partners (Multichoice, Starhub, Tele2, etc.) to develop integrated partner marketing plans based on audience retention, audience acquisition, and audience engagement
Account Coordinator
Exelon Corporation
Washington, C.
11.2019 - 05.2020
- Completed orders based on field investigation customer provided data, or customer account history
Billing and Service Specialist
State Farm Insurance
Pikesville, MD
01.2018 - 03.2019
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Marketing and Business Development Intern
Elite8 Marketing
Washington
03.2017 - 12.2018
- Served as Project Manager for corporate events, which included managing guest list, obtaining sponsorship, booking caterers and guest speakers
Education
Bachelor of Science: Mass Communications Studies, Business Administration -
Towson University
Skills
- Interpersonal Skills
- Problem Solving Skills
- Organizational Skills
- Microsoft Office
- Working Collaboratively
- Verbal and Written Communication
- Detail-Oriented
- Account Management
- Invoice generation
Timeline
Service Planner
Felder Group USA
12.2023 - Current
Account Coordinator
Spin
01.2023 - 10.2023
Partner Marketing & Sales Coordinator
Curiosity Stream
05.2020 - 01.2023
Account Coordinator
Exelon Corporation
11.2019 - 05.2020
Billing and Service Specialist
State Farm Insurance
01.2018 - 03.2019
Marketing and Business Development Intern
Elite8 Marketing
03.2017 - 12.2018
Bachelor of Science: Mass Communications Studies, Business Administration -
Towson University