D'Yanna Reed
Middletown
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, marketing, invoicing, sales, database management, and contract management. Highly-motivated employee with desire to take on new challenges.
Overview
8
8
years of professional experience
Work History
Service Planner
Felder Group USA
12.2023 - Current
- Served as a key point of contact between customers, sales representatives, and field technicians for seamless communication throughout the entire project lifecycle
- Developed strong relationships with clients, resulting in increased retention rates and repeat business
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
Account Coordinator
Spin
01.2023 - 10.2023
- Responsible for tracking and organizing 100+ city and campus contracts worth over $2M
- Identified & developed new processes to improve accuracy of invoicing and accounts receivable tracking
- Gathered reporting data and generated metrics monthly in order to meet contract requirements for cities and campuses
Partner Marketing & Sales Coordinator
Curiosity Stream
05.2020 - 01.2023
- Created an email campaign that was used across the team and generated over $100,000 in bulk sales revenue
- Assisted in executing global partner B2B initiatives and campaigns to drive distribution conversations and assisted in achieving revenue goals
- Effectively managed multiple projects and met deadlines in a fast-paced environment
- Worked closely with international partners (Multichoice, Starhub, Tele2, etc.) to develop integrated partner marketing plans based on audience retention, audience acquisition, and audience engagement
Account Coordinator
Exelon Corporation
11.2019 - 05.2020
- Completed orders based on field investigation customer provided data, or customer account history
Billing and Service Specialist
State Farm Insurance
01.2018 - 03.2019
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Marketing and Business Development Intern
Elite8 Marketing
03.2017 - 12.2018
- Served as Project Manager for corporate events, which included managing guest list, obtaining sponsorship, booking caterers and guest speakers
Education
Bachelor of Science: Mass Communications Studies, Business Administration -
Towson University
Skills
- Interpersonal Skills
- Problem Solving Skills
- Organizational Skills
- Microsoft Office
- Working Collaboratively
- Verbal and Written Communication
- Detail-Oriented
- Account Management
- Invoice generation
Timeline
Service Planner
Felder Group USA
12.2023 - Current
Account Coordinator
Spin
01.2023 - 10.2023
Partner Marketing & Sales Coordinator
Curiosity Stream
05.2020 - 01.2023
Account Coordinator
Exelon Corporation
11.2019 - 05.2020
Billing and Service Specialist
State Farm Insurance
01.2018 - 03.2019
Marketing and Business Development Intern
Elite8 Marketing
03.2017 - 12.2018
Bachelor of Science: Mass Communications Studies, Business Administration -
Towson University
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