Dylan Brigard
London,UK
Summary
Customer-focused hospitality professional with over seven years' experience delivering outstanding service in busy hotel environments. Currently working as a Front of House Team Member and regularly appointed as Duty Manager, leading operational shifts and ensuring high standards of guest service and safety.
Selected to join the opening team of a new 400-room Premier Inn and trusted to provide operational support across more than 10 hotels, demonstrating adaptability, resilience and the ability to integrate quickly into new teams.
First Aid trained and fluent in both English and French, with additional knowledge of Spanish and Polish. Seeking to bring my customer service, teamwork and safety experience to a Cabin Crew role, creating a safe, welcoming and memorable experience for passengers.
Overview
4
4
Languages
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work history
Front of House Team Member & Appointed Duty Manager
Premier Inn Hammersmith
London
03.2024 - Current
- Regularly selected as an Appointed Duty Manager to lead morning, evening and night shifts when required.
- Contributed to the opening team for a new 400-room Premier Inn and supported the launch of one of the company's largest UK hotels.
- Carry out daily health, safety and compliance checks to ensure company standards are consistently maintained.
- Deliver excellent guest service while coordinating Reception, Food & Beverage and operational priorities.
- Train Reception, Night and Restaurant team members in operational procedures, safety checks and cash reconciliation.
- Manage group bookings, room allocations and guest requests.
- Resolve guest concerns calmly and professionally, maintaining high levels of guest satisfaction.
- Carry out financial investigations and daily cash reconciliation.
- Manage stock ordering, deliveries and inventory across multiple departments.
- Apply First Aid knowledge and promote a safe environment for guests and colleagues.
- Provide operational support across multiple Premier Inn hotels when required, quickly adapting to different teams and working environments.
Front of House Team Member & Appointed Duty Manager
Premier Inn London Ealing
London
02.2019 - 03.2024
- Appointed Duty Manager (March 2022 – March 2024)
- Regularly appointed to oversee hotel operations across morning, evening and night shifts.
- Conducted daily health, safety and compliance checks.
- Led teams across Reception, Restaurant and Housekeeping to ensure smooth daily operations.
- Managed stock ordering, deliveries and inventory control.
- Assisted with breakfast and evening kitchen operations when required.
- Supported Housekeeping by organising room allocations, inspecting rooms and coordinating linen deliveries.
- Resolved guest complaints professionally and efficiently.
- Maintained high operational standards while working in a fast-paced environment.
- Front of House Team Member (February 2019 – March 2022)
- Welcomed guests and managed check-in and check-out procedures.
- Allocated rooms and responded to guest enquiries throughout their stay.
- Delivered breakfast, dinner and bar service while maintaining exceptional customer care.
- Prepared restaurant and bar areas for opening and closing.
- Performed weekly beer line cleaning and bar maintenance.
Temporary Logistics Roles
DHL, TNT FedEx, XPO Logistics, Yusen Logistics and LS Partenaires
, France
01.2016 - 01.2018
- Worked within busy warehouse and logistics environments.
- Performed quality control and goods handling.
- Followed strict health and safety procedures.
- Worked efficiently as part of a team to meet operational deadlines.
- Assisted with stock organisation, loading and shipment preparation.
Waiter
Touroparc Zoo (Sodexo Group)
07.2015 - 08.2015
- Delivered excellent customer service in a busy restaurant.
- Welcomed and assisted guests.
- Supported food service, kitchen operations and mobile food sales.
- Maintained high hygiene and cleanliness standards.
Education
Baccalauréat - Science, Specialisation in Engineering Science
Leonard de Vinci High School
France 09.2013 - 06.2014
Licence 1st and 2nd year - Department of Chemistry
University of Grenoble
France 09.2015 - 05.2018
Skills
Adaptability & flexibility
Microsoft Word, Excel, PowerPoint
Opera Cloud PMS
Oracle MICROS Systems
Basic C Programming
Emergency procedures familiarity
Knowledge of allergen standards
Health and Safety Compliance
Fire Safety
Languages
French – Native
English – Fluent
Spanish – Working knowledge
Polish – Beginner
Certification
- First Aid Trained
- Fire Safety & Emergency Procedures
- Health & Safety Training
- Manual Handling
Accomplishments
- Progressed into a leadership position within the hotel.
- Helped opening one of the largest Premier Inn hotels within the UK.
- Gained experience across Reception, Restaurant, Housekeeping, Kitchen and Night Operations.
Interests
Travelling and discovering new cultures, Team sports (Football and Rugby), Chess, Psychology and cognitive science
References
References available upon request.
Timeline
Front of House Team Member & Appointed Duty Manager
Premier Inn Hammersmith
03.2024 - Current
Front of House Team Member & Appointed Duty Manager
Premier Inn London Ealing
02.2019 - 03.2024
Temporary Logistics Roles
DHL, TNT FedEx, XPO Logistics, Yusen Logistics and LS Partenaires
01.2016 - 01.2018
Licence 1st and 2nd year - Department of Chemistry
University of Grenoble
09.2015 - 05.2018
Waiter
Touroparc Zoo (Sodexo Group)
07.2015 - 08.2015
Baccalauréat - Science, Specialisation in Engineering Science
Leonard de Vinci High School
09.2013 - 06.2014