Dylan Jones

• Generated repeat business through exceptional customer service.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Used hand-held scanners and physical logs to accurately track item movements.
• Assembled, sealed and loaded packages into correct trucks.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Followed verbal and written instructions to properly move and ship products.

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• Worked closely with manager to provide effective assistance for specific aspects of business operation.

• Resolved issues quickly to maintain productivity goals.
• Managed continuous improvement initiatives to drive gains in quality, flow and output.
• Reviewed work for quality and compliance with company standards and design specifications.
• Standardized production procedures, job roles and quality assurance guidelines.
• Sourced materials to keep up with production goals and meet customer demands.
• Partnered with leadership on recruiting, hiring and coaching production personnel.
• Managed internal operational standards and productivity targets.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

• Evaluated training delivery methods to optimize effectiveness.
• Developed and implemented training programs related to canines.
• Property Maintenance

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Delivered packages to customer doorsteps and business offices.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
• Transmitted documents, organized revisions and tracked changes.
• Trusted with daily bank deposits.