Dylan Watts
Honest & Trustworthy
Lincoln City
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Director Of Operations & Sales
Colorado Staffing Agency - Lone Tree, CO
10.2018 - Current
- Manage day to day operations, culture establishment & development, sales, fiduciary needs
- Negotiate & close new business
- Manage & foster relationships with current business
- Oversee all HR functions nationwide including hiring & firing, on boarding and performance management.
- Administer functions including FLMA, ADA and complaint Investigations.
- Oversee recruiting functions including sourcing, screening, interviews and offerings.
- Policy development and documentation
Director of People & Culture
Enquire Solutions - Greenwood Village, CO
02.2014 - 04.2018
- Managed human resources operations by recruiting, selecting, orienting, training, coaching, counseling and disciplining staff
- Responsible for performance management and improvement systems
- Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
- Develops human resources operations financial strategies by estimating, forecasting and anticipating requirements, trends and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances
- Policy development and documentation
- Employee relations, retention and engagement
- Compensation and benefits administration for employees
- Employee safety, welfare, wellness and health
- Maintain timesheets and process payroll
- Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
Operations & Sales Manager
24-7 Intouch
01.2011 - 01.2014
- Managed over 100 employees in a call center environment
- Managed implementation & campaigns for Micro Center & Rue 21, Einstein Bros., MDU Communications
- Developed curriculum and taught all training classes for MDU, Micro Center, and Rue 21, Einstein's
- Developed and led sales strategies, customer service, quality service training. Tracked metrics.
- Did payroll, hours forecasting, sales forecasting. Oversaw sales contests, Employee recognition.
- Handled mid and high-level escalations
- Handled client relations, reporting, OPS and calibration meetings
- Managed quality assurance program
- Coach and developed agents and Team Leads
Loan Service Counselor/Trainer Supervisor
Wachovia Dealer Services
02.2008 - 01.2011
- Managed $40 Million Portfolio of loans
- Managed high risk accounts and delinquency to maximize profitability
- Promoted to LSC Trainer After Only 2 Months
- Promoted to Trainer Supervisor after 4 months
- Trained LSC's and CSR's
- Was awarded the Extraordinary Leadership Award in 2009
Education
B.A. - Business Administration
Metropolitan State College
Skills
- Operations management
- Human resources
- Relationship building
- Client account management
- Strategic planning and execution
- Operational efficiency
- Team collaboration
Additional Information
- Skills
- Expert Culture Builder
- Very Strong Computer Skills – Well versed in all Microsoft Office Suites, POS Systems, Database Systems, Call Center Software such as 5-9 & Avaya, LivePerson, QuickBooks, CRM Systems
- Extremely talented recruiter
- Strong leadership with an amazing ability to lead and retain employees
- Years of Operations and HR experience
- Extensive sales & customer service training
- Eternal optimist
- Born leader, leads by example
- I have many years of experience with training both management and agents. I have led new hire training & ongoing development of managers and supervisors.
- Jack of all trades, I have an extremely diverse skill set. I can look at business from many different perspectives, whether it be operations, HR, sales, administrative, marketing etc.
Timeline
Director Of Operations & Sales
Colorado Staffing Agency - Lone Tree, CO
10.2018 - Current
Director of People & Culture
Enquire Solutions - Greenwood Village, CO
02.2014 - 04.2018
Operations & Sales Manager
24-7 Intouch
01.2011 - 01.2014
Loan Service Counselor/Trainer Supervisor
Wachovia Dealer Services
02.2008 - 01.2011
B.A. - Business Administration
Metropolitan State College