Eamonn McGinn
Hamuliakovo
Summary
Strategic and people-focused business services leader with over 30 years of international experience across Europe and the US in IT, Financial Services, Retail, and Shared Services. Skilled in driving operational excellence, leading cross-functional global teams, and managing Finance, HR, and IT functions in complex matrixed environments. Proven success in delivering organizational transformation initiatives, enhancing business service capabilities, and aligning operations with mission-driven goals. Combines data-informed decision-making with servant leadership to empower teams and deliver sustainable impact.
Overview
31
31
years of professional experience
Work History
Global Catalog Operations Manager
Amazon
08.2023 - Current
- Spearheaded operational effectiveness initiatives across multiple programs, aligning team structures, KPIs, and workflows with strategic goals
- Developed cross-site integration strategies, collaborating across global geographies (UK, India, Japan) in a matrixed business environment
- Initiated local transformation projects to foster transparency, collaboration, and sustainable career development
- Led four program squads (~40 people), consistently meeting performance targets for productivity and quality, enhancing service delivery across marketplaces
Global Tools Support Leader
Kyndryl (Former IBM Technical Services Division)
09.2021 - 01.2022
- Directed tooling support and automation across global teams in Slovakia, India, and Costa Rica
- Led strategic transformation initiatives to enhance data quality and business forecasting
- Successfully managed post-spin-off transition of client support operations, ensuring uninterrupted service delivery
Global Tools Support Leader
IBM Global Technology Services
02.2019 - 08.2021
Retail Global Sales Enablement Advisor
IBM Global Technology Services
10.2016 - 01.2019
- Developed sales enablement collateral and market insights to drive revenue growth
- Delivered executive updates and collaborated on strategic initiatives to expand retail service offerings
Agile Accelerate Pilot Leader
IBM Shared Services Business Support Centres
04.2016 - 09.2016
- Piloted Agile operating models across four European countries, enhancing client responsiveness and operational transparency
Centre of Competence Operations Leader
IBM Shared Services Business Support Centres
03.2015 - 03.2016
- Built cross-functional teams under the Apple-IBM partnership, implementing Agile practices and improving opportunity pipeline management
Centre of Excellence Operations Leader
IBM Shared Services Business Support Centres
05.2014 - 02.2015
- Standardized financial planning and integrated shared services into a decentralized operating model
Sales Support Centre Leader
IBM Shared Services Business Support Centres
04.2012 - 04.2014
- Directed a shared service center of 200+ employees; expanded operational scope and implemented data-driven tools to improve efficiency and service quality
Operations & Transformation Manager
IBM Shared Services Business Support Centres
02.2011 - 03.2012
- Led budget planning and performance management; represented the center in global change initiatives and strategic decision-making forums
Business Partner Support Manager
IBM Shared Services Business Support Centres
06.2008 - 04.2011
- Managed IT server hardware pricing operations; expanded support coverage across multiple regions, including a remote Middle East support team
Retail Business Analyst
Heatons Ltd. / Sports Direct
05.2007 - 03.2008
- Aligned staffing forecasts with business trends; managed promotional campaigns and streamlined vendor contracts
Retail Systems Support Manager
Heatons Ltd. / Sports Direct
08.2000 - 05.2007
- Oversaw retail software rollouts, including Euro currency conversion and implementation of inventory management systems
Retail Store Branch Manager
Heatons Ltd. / Sports Direct
12.1995 - 07.2000
- Consistently exceeded sales targets and improved branch operations through workforce optimization
Retail Assistant Branch Manager
The Wise Owl Ltd.
04.1994 - 11.1995
- Created a customer analytics database and managed vendor relations and specialist procurement
Education
Diploma in Business Studies -
Institute of Technology
01.1993
IBM Agile Advocate & IBM Mentor -
IBM
01.2019
Microsoft Office Specialist (MOS) -
IACT
01.2008
Business Skills Certificate -
Dantek Consultants Ltd
01.1994
Skills
- Strategic Business Services Leadership
- ERP Implementation
- Process Optimization
- Organizational Development
- Change Management
- Global Team Leadership
- Cross-Cultural Management
- Data-Driven Decision-Making
- Performance Monitoring
- Budget Control
- Financial Planning
- Governance
- Compliance
- Risk Management
- Stakeholder Engagement
- Board Collaboration
- Servant Leadership
- Values-Driven Culture
- Problem-solving
- Operations management
- Customer service
Languages And Technical Skills
- Fluent in English
- Proficient in Microsoft Office Suite, ERP Systems (SAP, Oracle), and Reporting Tools
- Strong interpersonal, communication, and team leadership abilities
Values And Leadership Principles
- Committed to servant leadership, social impact, and continuous development
- Embody the values of humility, courage, and accountability in all professional and personal pursuits
Volunteering And Social Impact
- Ukraine Refugee Crisis Volunteer, Delivered logistical and humanitarian support in Ubľa and Bratislava; established warehouse systems and assisted refugee arrivals at transit stations.
- Business Mentor, Junior Achievement Slovensko, Mentored student-run startup companies in the Applied Economics Development Program.
- Operations Officer, Sky Rangers Foundation, Played a key role in founding and operating a nonprofit focused on wildlife conservation.
Timeline
Global Catalog Operations Manager
Amazon
08.2023 - Current
Global Tools Support Leader
Kyndryl (Former IBM Technical Services Division)
09.2021 - 01.2022
Global Tools Support Leader
IBM Global Technology Services
02.2019 - 08.2021
Retail Global Sales Enablement Advisor
IBM Global Technology Services
10.2016 - 01.2019
Agile Accelerate Pilot Leader
IBM Shared Services Business Support Centres
04.2016 - 09.2016
Centre of Competence Operations Leader
IBM Shared Services Business Support Centres
03.2015 - 03.2016
Centre of Excellence Operations Leader
IBM Shared Services Business Support Centres
05.2014 - 02.2015
Sales Support Centre Leader
IBM Shared Services Business Support Centres
04.2012 - 04.2014
Operations & Transformation Manager
IBM Shared Services Business Support Centres
02.2011 - 03.2012
Business Partner Support Manager
IBM Shared Services Business Support Centres
06.2008 - 04.2011
Retail Business Analyst
Heatons Ltd. / Sports Direct
05.2007 - 03.2008
Retail Systems Support Manager
Heatons Ltd. / Sports Direct
08.2000 - 05.2007
Retail Store Branch Manager
Heatons Ltd. / Sports Direct
12.1995 - 07.2000
Retail Assistant Branch Manager
The Wise Owl Ltd.
04.1994 - 11.1995
IBM Agile Advocate & IBM Mentor -
IBM
Microsoft Office Specialist (MOS) -
IACT
Business Skills Certificate -
Dantek Consultants Ltd
Diploma in Business Studies -
Institute of Technology
Languages
English
Bilingual or Proficient (C2)
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Software
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Interests
Conservation
Environment
Humanitarian
Websites
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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