Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eddy Edson Gisagara

Warsaw

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Commissioner - Social Affairs

RCA-Poland
10.2024 - Current
  • Oversaw regulatory compliance and ensured adherence to local laws and policies.
  • Facilitated community engagement initiatives to promote transparency and inclusivity.
  • Developed strategic plans to enhance operational efficiency within governmental programs.
  • Collaborated with stakeholders to address public inquiries and resolve issues effectively.
  • Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
  • Coordinated outreach programs that promoted community engagement while raising awareness of the organization''s mission.
  • Improved interdepartmental communication by establishing clear channels and promoting collaboration.
  • Led fundraising efforts that generated significant financial support for various programs within the organization.

JLL GREF GIS Helpdesk Analyst

Jones Lang Lasalle (JLL)
11.2023 - Current
  • Analyzed data sets to identify trends and insights for strategic decision-making
  • Collaborated with cross-functional teams to streamline reporting processes and improve accuracy
  • Developed dashboards using analytical tools to visualize key performance indicators
  • Conducted market research to support project initiatives and provide actionable recommendations
  • Assisted in preparing comprehensive reports for stakeholder presentations and meetings
  • Supported project management efforts by tracking deliverables and timelines effectively
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Senior Customer Service Agent

Cineworld
10.2022 - 11.2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed complex ticketing issues, ensuring timely resolutions and improved service delivery.
  • Trained new staff on customer service protocols, fostering a knowledgeable team environment.
  • Collaborated with management to streamline processes, reducing wait times for customers.
  • Analyzed customer feedback to identify trends, contributing to continuous improvement initiatives.
  • Maintained detailed records of customer interactions using CRM software, enabling efficient follow-up actions when needed.
  • Collaborated with team members to consistently exceed monthly targets and company objectives.

Education

Bachelor of Arts - International Relations

University of Economics And Human Sciences in Warsaw
Warsaw - Poland
03-2025

Skills

  • Organizational leadership
  • Government relations
  • Social media
  • Legislative affairs
  • Partnership development
  • Fundraising
  • Media relations
  • Crisis management
  • Teamwork
  • Reliability
  • Excellent communication
  • Computer skills

Certification

  • Leadership Course Certificate, Cornerstone Leadership Academy.
  • Certificate of participation in the Dreamer's Academy - iDebate Rwanda
  • Certificate of Merit for outstanding Performance - iDebate tournament

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Commissioner - Social Affairs

RCA-Poland
10.2024 - Current

JLL GREF GIS Helpdesk Analyst

Jones Lang Lasalle (JLL)
11.2023 - Current

Senior Customer Service Agent

Cineworld
10.2022 - 11.2023

Bachelor of Arts - International Relations

University of Economics And Human Sciences in Warsaw

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Eddy Edson Gisagara