Eder Lam
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with six years' experience in FinTech & Customer satisfaction.
Overview
12
12
years of professional experience
Work History
Relationship Manager
Raisin GmbH
12.2017 - Current
- Pan-European Platform connecting deposit savers with banks across Europe offering a third-party retail call and fixed term deposit products
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Business Development & Partnership Management
Cringle GmbH
03.2017 - 08.2017
- Peer-to-Peer Mobile Payment Service Provider
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
General Affairs Specialist
LG Electronics
10.2012 - 12.2015
- International corporation subsidiary of LG Group in charge of manufacture household appliances, home entertainment and mobile phones
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Sales Associate
International Bank of Commerce
09.2011 - 09.2012
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Education
M.D. - Business & Law
Bucerius Law School
Hamburg, Germany08.2017
BBA - Finance
University of Texas Pan American
Edinburg, Texas05.2011
Skills
- Business Relationship Cultivation
- Solution Management
- New Business Development
- Contract Negotiation
- Opportunities Identification
- Business Analysis
- Business Development
Websites
Honors Awards
- Raisin GmbH - Nominated ambassador for the Diversity and Inclusion program 2022
- Joachim Herz Program Scholarship granted by Bucerius Law School (2017) in recognition of my social engagement
- Rotary Exchange Student Program in France fully funded by the Rotary Club Reynosa, Mexico (2005)
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
French
Upper intermediate (B2)
Timeline
Relationship Manager
Raisin GmbH
12.2017 - Current
Business Development & Partnership Management
Cringle GmbH
03.2017 - 08.2017
General Affairs Specialist
LG Electronics
10.2012 - 12.2015
Sales Associate
International Bank of Commerce
09.2011 - 09.2012
M.D. - Business & Law
Bucerius Law School
BBA - Finance
University of Texas Pan American
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