Edward Cordivano

Felton,DE

Summary

Dynamic Regional Sales Trainer with a proven track record in coaching, mentoring, and onboarding. Expertise in sales strategy development and team performance enhancement, driving measurable improvements in customer engagement.

Overview

years of professional experience

Work History

Regional Sales Trainer / Store Manager

Mattress Warehouse

Millville, DE

10.2024 - Current

Developed and delivered training sessions on product knowledge and sales techniques.
Assisted sales teams in implementing best practices to improve customer engagement.
Coordinated training schedules and materials for regional workshops and seminars.
Evaluated trainee performance to identify areas for improvement and support needs.
Collaborated with management to refine training content based on sales feedback.
Implemented onboarding processes for new hires, enhancing initial productivity levels.
Monitored competitor products and strategies to inform training updates and adjustments.
Collaborated with management to identify skill gaps and develop targeted training interventions for underperforming team members.
Mentored high-potential employees with personalized coaching sessions aimed at accelerating their professional development and career advancement prospects.
Enhanced team performance by providing ongoing coaching and support to sales staff.
Assisted with training employees during acquisition of Mattress Firm and Sleep Outfitters (Ambassador)

Owner

Creative Remodeling Solutions

Felton, DE

03.2012 - 10.2024

Directed remodeling projects from concept to completion, ensuring client satisfaction and adherence to timelines.
Managed budgets and resources effectively, optimizing cost efficiency in all project phases.
Supervised a team of skilled tradespeople, fostering collaboration and enhancing productivity on-site.
Developed strategic partnerships with suppliers to streamline procurement processes and improve material quality.
Implemented quality control measures, ensuring high standards in workmanship across all projects.
Trained new employees on safety protocols and best practices in remodeling techniques and tools usage.
Analyzed project outcomes to identify areas for improvement, driving innovation in service delivery methods.
Cultivated strong client relationships through consistent communication and responsiveness throughout project lifecycles.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Department Manager

K-Mart Store

Rehoboth Beach, DE

02.2009 - 05.2012

Oversaw daily operations, ensuring optimal staffing levels and efficient workflow management.
Implemented training programs, enhancing team performance and service quality.
Analyzed sales data to identify trends, driving inventory management improvements.
Developed strategies for merchandising, increasing product visibility and customer engagement.
Led weekly meetings to align team goals with company objectives and performance standards.
Resolved customer issues promptly, maintaining high satisfaction levels and loyalty.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Education

Professional Certificate in Team Leadership - Business

University of Phoenix

Tempe, AZ

High School Diploma -

Dover High

Dover, De

06-1997

Skills

Team building
Coaching and mentoring
Creativity and innovation
Sales process optimization
Sales strategy development
Product knowledge expertise
Goal setting techniques
Sales team management
Sales team training
Employee onboarding

Objection handling
Closing techniques
Territory management
Sales coaching
Small business operations
Project management
Business management
Staff management
Staff hiring

Ambassador For Mattress Warehouse

Traveled to different store locations acquired by the company to train and help open the stores under the Mattress Warehouse standards. Trained the newly acquired employees to be able to perform the task needed to work self sufficiently.

Timeline