Edward Czyzewski

Enroll eligible clients into Ryan White program to assure 100% access and 0% disparity for all persons with HIV in Delaware.

Coordinate client intakes, conduct eligibility assessments, manage client case loads and monitor service delivery.

Maintain comprehensive case records, write case notes and summaries. Enter data into automated systems.

Liaison between clients, caregivers, landlords and other service providers as well as attend provider collaboration meetings.

Help clients access medical care, treatments, health insurance, dental services, and emergency financial assistance.

Conduct face to face in office visits, home visits, and other community outings with clients.

Coordinate medical, dental, substance abuse, and mental services for clients with local providers to assure continuity of care is accomplished across the spectrum of care.

Develop, implement and modify treatment intervention to meet the needs of individual recipients.

Adherence to HIPPA regulations by following privacy procedures to safeguard protected health information (PHI).

Provided directions regarding the daily activities of a team at regional locations. Clarify direction for team members by projects, priorities and company strategy while providing continued feedback.

Help improve the achievement of essential operational metrics in the areas of customer satisfaction, sales, safety and operational improvements.

Provided creative customer experience and ensured customer retention and satisfaction.

Provided frequent, direct and candid feedback to strengthen or enhance skills needed to run operations.

Monitored transactions to provide appropriate guidance to team members for coaching opportunities.

Facilitated team member onboarding and ongoing training.

Built work schedules to ensure productivity and staffing levels.

Assess processes for improving opportunities using Continuous Improvement Methodology.

Suggested and implemented changes to enhance defined processes and improve sales and service.

Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Service teams.

Maintain consistent daily routines of living in accordance with agency policies and treatment plans.

Developed relationships with all clients to become involved in the community and independent as possible with providing necessary substance abuse treatment, counseling, harm reduction and referral support.

Report behaviors believed to be symptomatic or emotional, physical or psychological disturbances. Document clients' behaviors and activities.

Assist clients in learning independent living skills, basic hygiene, dress and cooking.

Familiarizes clients with resources within the community available to their needs.

Maintained confidence and versatility with clients within a wide age range, personality, attitudes and problems in a multitude of situations and environments.

Met and engage with the supervisor for weekly case consultation and supervision.

Monitored, reflected effectiveness, and efficiency of behavioral and crisis management interventions.

Maintain accurate and timely case notes.

Facilitated recovery team conferencing to create and implement recovery plans for clients.

Utilized psychiatric rehabilitation principles to promote recovery, full community integration and improved quality of life for residents.

Engaged clients in a trusting and supportive relationship, provided emotional support within the professional boundaries, as needed.

Supported the individual recovery plan with clients, with the aim of achieving and maintaining physical health, mental health and emotional well-being as well as participating in the recovery process.

Assist the client to reach the goals he or she has set in the recovery plan.