Edyta Maruszczak
Kabelsketal
Summary
Dependable manager with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
14
14
years of professional experience
Work History
Office Assistant
Xliefer GmbH
04.2023 - 08.2023
- Interacted with employee by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Recruitment
Dispatcher
Xliefer GmbH
11.2022 - 01.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of up to 25 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist any hourly callers based on locations, needs and worker availability.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
Spa Manager
One Spa World. P&O: Britannia, Azura, Oceana, Aurora, Arcadia/ Cunard: Queen Victoria, Queen Elizabe
03.2017 - 04.2020
- Target breakdown for the team to achieve the Spa budget set by the company.
- Running a spa which included: massage, cosmetics and beauty treatments, fitness, aesthetic medicine, acupuncture, hairdresser, wellness & spa zone. International team of 20-35 people.
- Conducting seminars and creating a program for an internal daily newspaper.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk. Reception service: 'back to back' reservation giving maximum use of the team's working time convenient for business, telephone reservation of hotel guests, selection of the most convenient solutions for the client.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Led spa tours for new members to familiarize guests with services provided.
- Utilized promotions, print and digital marketing to attract new clients.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Working with an international team
- Generated reports to track spa performance and make recommendations for improvement.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Receptionist/Assistant Manager
One Spa World. Cunard: Queen Elizabeth/ P&O Britannia
03.2016 - 01.2017
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Massage Therapist
One Spa World. P&O: Azura, Ventura, Britannia
03.2014 - 11.2015
- Performing massages and Elemis treatments
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Educated clients on benefits of massage and recommended home care techniques.
- Developed customized massage programs to meet unique requirements.
Salesperson
Tesco
05.2009 - 04.2013
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Master of Science - Tourism And Recreation - Specialization in Wellnes
Wojciech Korfanty Upper Silesian School of Economi
Katowice, Poland2013
Bachelor of Science - Bachelor of Physiotherapy
Higher School of Administration
Bielsko- Biala, Poland2011
Massage Technician - Massage Technician
Post-secondary School of Physiotherapy, Rej
Bielsko- Biala, Poland2011
Skills
- Records Preparation
- Dedicated Team Player
- Documentation
- Office Management
- Time Management
- Team Bonding
- Office Supply Management
- Staff Management
- Performance Improvement
- Strong Interpersonal Skills
- Customer Relationship Management
- Inventory Assessments
Driving licence, B
Driving licence category B
Driving licence
Driving licence category B
Languages
English
Upper intermediate (B2)
Timeline
Office Assistant
Xliefer GmbH
04.2023 - 08.2023
Dispatcher
Xliefer GmbH
11.2022 - 01.2023
Spa Manager
One Spa World. P&O: Britannia, Azura, Oceana, Aurora, Arcadia/ Cunard: Queen Victoria, Queen Elizabe
03.2017 - 04.2020
Receptionist/Assistant Manager
One Spa World. Cunard: Queen Elizabeth/ P&O Britannia
03.2016 - 01.2017
Massage Therapist
One Spa World. P&O: Azura, Ventura, Britannia
03.2014 - 11.2015
Salesperson
Tesco
05.2009 - 04.2013
Master of Science - Tourism And Recreation - Specialization in Wellnes
Wojciech Korfanty Upper Silesian School of Economi
Bachelor of Science - Bachelor of Physiotherapy
Higher School of Administration
Massage Technician - Massage Technician
Post-secondary School of Physiotherapy, Rej
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