Dennis Batbayli
Summary
Dynamic and results driven professional with extensive experience in operations, food safety, and corporate culture management. Proven track record in leading teams for over 20 years, optimizing processes and driving business growth in the hospitality and fitness industries. Implementing system standards, enhancing brand culture and managing large scale projects with long lasting efficiency.
Overview
17
17
years of professional experience
Work History
National Head of OER
Domino's Pizza Service Deutschland GmbH
10.2023 - Current
- Lead a team managing system standards and food safety across 400+ stores in Germany
- Lifted operational and food safety average from very low to expected global standards
- Improved product safety ranking in Germany to the best among 12 countries in the global group
- Maintained a Net Promoter Score(NPS) above 66% and a customer rating above 4.61 out of 5 stars
- Developed and enforced operational guidelines to maintain compliance and efficiency
- Implemented process optimizations that enhanced operational efficiency and customer satisfaction
- Strengthened internal audit procedures, ensuring consistent adherence to food safety and quality standards
- Led cros-functional initiatives to drive continuous improvement and innovation in store operations
- Reduced food safety violations by 12% through new audit frameworks
Volunteer Chairman - Domino's Partners Charity
Domino's Pizza Service Deutschland GmbH
10.2021 - Current
- Led charitable initiatives and partnerships
- Developed and implemented fundraising campaigns
- Fostered community engagement through volunteer events
Head of Culture and People
Domino's Pizza Service Deutschland GmbH
10.2020 - 09.2023
- Managed Domino's Academy and service management, driving company culture initiatives
- Conducted feedback management training for head office employees, enhancing leadership effectiveness
- Established a European merchandise shop for six Domino's markets, achieving a stock value of over €1 million
- Achieved the highest employee ranking within the company
- Represented Domino's vision as a speaker at company conferences
Head of OER
Domino's Pizza Service Deutschland GmbH
03.2019 - 09.2020
- Managed system standards and food safety across over 320 stores in Germany
- Integrated the standards and guidelines of Domino's Pizza, Hallo Pizza, and Joey's Pizza
- Developed and implemented comprehensive training programs
- Strengthened internal audit processes
- Collaborated with cross-functional teams for continuous improvement
Operations Project Manager
Domino's Pizza Service Deutschland GmbH
02.2017 - 01.2019
- Led the successful rebranding of 130 “Hallo Pizza” stores into Domino's
- Rolled out the “TANDA” roster program, reducing labor costs
- Increased store productivity by up to 30%
Conversions Store Operations Manager
Domino's Pizza Service Deutschland GmbH
05.2016 - 02.2017
- Supported the conversion of 220 Joey's Pizza stores into Domino's
- Delivered comprehensive training on brand culture and operations
Dual Club Manager
Fitness First Australia
12.2015 - 04.2016
- Led business transformation, managing 40+ employees
- Exceeded EBITDA targets by 7%
- Implemented new training programs, increasing member retention by 15%
Club Manager, The Zone Platinum
Fitness First Australia
11.2012 - 11.2015
- Managed operations of an innovative fitness club
- Achieved 9% EBITDA growth
- Increased personal training(PT) pack income by 85%
Operations Director
Domino's Pizza
09.2008 - 10.2012
- Oversaw operations for eight franchise stores
- Achieved 10.57% annual revenue growth
- Opened a high performing store setting national sales records
Education
Business Mediator
IHK Bremen / ILS Institut Für Lernsysteme
BremenAdvanced Diploma in Business Management
Australian Pacific Organization
SydneyManagement Assistant Degree For Sport & Fitness
ELIXIA Fitness & Wellness Company
Paramedic Ambulance Officer
German Red Cross (Bavarian Branch)
Skills
- International Supervisor of the Year Award Nominee Domino's Pizza, Las Vegas - 2018
- Service, Commitment & Dedication Award Fitness First Australia - 2015
- National Member Experience Award Winner Fitness First - 2013/2014
- Fitness Industry Gold Award Fitness First The Zone Platinum - 2014
- Certified in First Aid, CPR and various fitness training methodologies
Languages
German
English
Signature
Dennis Batbayli
Timeline
National Head of OER
Domino's Pizza Service Deutschland GmbH
10.2023 - Current
Volunteer Chairman - Domino's Partners Charity
Domino's Pizza Service Deutschland GmbH
10.2021 - Current
Head of Culture and People
Domino's Pizza Service Deutschland GmbH
10.2020 - 09.2023
Head of OER
Domino's Pizza Service Deutschland GmbH
03.2019 - 09.2020
Operations Project Manager
Domino's Pizza Service Deutschland GmbH
02.2017 - 01.2019
Conversions Store Operations Manager
Domino's Pizza Service Deutschland GmbH
05.2016 - 02.2017
Dual Club Manager
Fitness First Australia
12.2015 - 04.2016
Club Manager, The Zone Platinum
Fitness First Australia
11.2012 - 11.2015
Operations Director
Domino's Pizza
09.2008 - 10.2012
Business Mediator
IHK Bremen / ILS Institut Für Lernsysteme
Advanced Diploma in Business Management
Australian Pacific Organization
Management Assistant Degree For Sport & Fitness
ELIXIA Fitness & Wellness Company
Paramedic Ambulance Officer
German Red Cross (Bavarian Branch)
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