Elaina Price
Wilmington
Summary
I'm a friendly and responsible employee. I'm very hard working and willing to work beyond my expectations. I'm skilled in many customer service environments and work very well with people. I love meeting new people and helping anybody every chance I get. I build relationships with others, resolve issues and win customer loyalty. My work experience will help me with this job opportunity by working with collections and ability to sell and exceed goals. My bubbly and optimistic attitude makes people feel at ease when they speak to me. I get along with everybody and work very well with others.
Overview
17
17
years of professional experience
Work History
Overnight Cleaner
Planet Fitness
Christiana, Delaware
05.2025 - Current
- Maintained cleanliness and sanitation of fitness equipment and facilities.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Implemented efficient cleaning protocols to ensure member satisfaction.
- Trained new staff on proper cleaning techniques and safety procedures.
- Collaborated with management to improve workflow efficiency in daily operations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Bartender
Rosewood Farms
Elkton, Maryland
09.2022 - Current
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality customer experiences.
- Managed inventory levels, maintaining optimal stock of spirits and supplies for efficient bar operations.
- Trained and mentored new bartenders, fostering skills in drink preparation and customer service excellence.
- Resolved customer inquiries and complaints promptly, maintaining a positive atmosphere and guest loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
HEALTH & WELLNESS COACH
HERBALIFE
11.2015 - Current
- Consistently exceeded sales goals
- Engaged with and influenced guests’ experiences
- Delivered exceptional and friendly service
- Assist guest with making menu selections in an informative and helpful fashion
- Seating all parties, large and small
- Ensure all necessary pre-shift/ post-shift side work is completed daily
- Responsible for up selling and cross selling products to customer
- Ready and willing to assist fellow servers as situations arise
Small Business Owner
Empire Nutrition
New Castle, Delaware
03.2019 - 09.2022
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Managed inventory control processes, ensuring accurate stock levels and reducing waste.
- Trained and mentored staff on product knowledge and customer service techniques.
- Analyzed market trends to adjust product offerings and pricing strategies effectively.
- Oversaw daily operations, optimizing workflows to increase efficiency in service delivery.
- Created marketing campaigns that increased brand visibility and attracted new customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
SERVER/ HOSTESS/ BARTENDER
KRAZY KATS RESTURANT
03.2018 - 09.2020
- Consistently exceeded sales goals
- Engaged with and influenced guests’ experiences
- Delivered exceptional and friendly service
- Assist guest with making menu selections in an informative and helpful fashion
- Seating all parties, large and small
- Ensure all necessary pre-shift/ post-shift side work is completed daily
- Responsible for up selling and cross selling products to customer
- Ready and willing to assist fellow servers as situations arise
SERVER
BORDER CAFE
07.2017 - 03.2018
- Provide exceptional customer service and sales
- Responsible for time management schedule with tables
- Menu knowledge and responsible for clean and manicured tables
- Strong connection with guest
- Seating all parties, large and small
- Friendly guest greetings at tables
- Responsible for up selling and cross selling products to customer
- Daily goals to be reached for sales
FRONT DESK ASSOCIATE
RETRO FITNESS
03.2015 - 05.2017
- Responsible for selling the gym memberships
- Writing up Contracts on POS System
- Collection Calls / Answering all calls
- Weekly, Monthly, and Quarterly Goals
- Monthly team meetings
- Managing peoples accounts and payments
- Creating Inventory into systems
- Up sell the contract by adding unlimited classes, personal training, tanning and child care
- Responsible for money count in drawer, and money drops
- Monthly goals to be reached
HOSTESS/ SERVER/ BUSSERT
OLIVE GARDEN
01.2010 - 03.2015
- Answered telephone calls
- Provided exceptional customer service and sales
- Promote new items
- Strong connection with guest
- Seating all parties, large and small
- Friendly guest greetings at tables
- Responsible for up selling and cross selling products to customers
SALES ASSISTANT/ ASSISTANT MANAGER
RAC ACCEPTENCE
10.2013 - 02.2014
- Responsible for selling the program
- Writing up Contracts on HighTouch System
- Collection Calls
- Generating Marketing List/ Making Calls
- Weekly, Monthly, and Quarterly Goals
- Conference Calls 4 times a week
- Managing peoples accounts and payments
- Creating Inventory into systems
- Up sell the contract by adding Benefits Plus
- Strong Connections with Customers
- Reporting payments to the Credit Bureau
HOSTESS/ TAKE OUT
BUFFALO WILD WINGS
05.2012 - 10.2013
- Responsible for selling the program
- Writing up Contracts on HighTouch System
- Collection Calls
- Generating Marketing List/ Making Calls
- Weekly, Monthly, and Quarterly Goals
- Conference Calls 4 times a week
- Managing peoples accounts and payments
- Creating Inventory into systems
- Up sell the contract by adding Benefits Plus
- Strong Connections with Customers
- Reporting payments to the Credit Bureau
Education
High School Diploma - Culinary 1,2, and 3
Thomas McKean High School
06.2009
Skills
- Quick learner
- Strong client relations
- Multi-line phone talent
- Honest, trustworthy and punctual
- On time and reliable
- Ability to work under pressure
- Strong Leader
- Creative
- Self – Motivated
- Cheerful and Energetic
Timeline
Overnight Cleaner
Planet Fitness
05.2025 - Current
Bartender
Rosewood Farms
09.2022 - Current
Small Business Owner
Empire Nutrition
03.2019 - 09.2022
SERVER/ HOSTESS/ BARTENDER
KRAZY KATS RESTURANT
03.2018 - 09.2020
SERVER
BORDER CAFE
07.2017 - 03.2018
HEALTH & WELLNESS COACH
HERBALIFE
11.2015 - Current
FRONT DESK ASSOCIATE
RETRO FITNESS
03.2015 - 05.2017
SALES ASSISTANT/ ASSISTANT MANAGER
RAC ACCEPTENCE
10.2013 - 02.2014
HOSTESS/ TAKE OUT
BUFFALO WILD WINGS
05.2012 - 10.2013
HOSTESS/ SERVER/ BUSSERT
OLIVE GARDEN
01.2010 - 03.2015
High School Diploma - Culinary 1,2, and 3
Thomas McKean High School