Overview
Work History
Education
Skills
LANGUAGES
PERSONAL DETAILS
EDUCATION & TRAINING
Timeline
Generic
ELBATOUL BOURBAA

ELBATOUL BOURBAA

Wiesbaden

Overview

4
4
Languages
3
3
years of professional experience

Work History

Hotel Specialist (Apprentice)

Dorint Pallas Wiesbaden
Wiesbaden
01.2024 - 02.2027
  • Front Office & Guest Reception
  • Professional check-in and check-out of international and national guests.
  • Handling telephone inquiries, providing expert information, and guest advising.
  • Empathic, solution-oriented complaint management ensuring maximum customer satisfaction.
  • Fulfilling individual guest requests with a warm, service-driven attitude.
  • Restaurant, Buffet & Event Service (F&B)
  • Professional service in à la carte operations, 3-course menus, and buffet management.
  • Preparation, setup, and coordination of event and conference rooms.
  • Housekeeping, Inventory & Teamwork
  • Final inspection of guest rooms for cleanliness and quality compliance.
  • Inventory management, stocktaking, and reordering of consumable goods.
  • Active, reliable collaboration within a diverse, multi-cultural hotel team.

Education

Diploma of Higher Education - Hotel Management Diploma

Dorint Pallas Wiesbaden
Germany,Wiesbaden
01-2015

Flight Attendant & Hostess Diploma -

IFAERO Aviation Institute
Agadir, Morocco
01-2016

Skills

  • Front Office Ops
  • Guest Relations
  • Complaint Mgmt
  • Customer Service
  • Teamwork
  • F&B Service
  • Quality Control
  • Inventory Mgmt
  • Hotel Management: OfiHotel
  • Office & Communication: MS Office

LANGUAGES

Arabic: Native
German: B2 (Certified)
English: Fluent
Spanish: Basic / Practical

PERSONAL DETAILS

Place of Birth: Agadir, Morocco

EDUCATION & TRAINING

  • Erasmus+ International Internship
  • Hotel Zenit Vigo | Vigo, Spain
  • 2026-07 - 2026-08
  • Participated in Erasmus+ program to enhance international hospitality & language skills.
  • Independent front desk duties: Check-in, check-out, and international guest relations.
  • Managed reservations using specialized hotel software (OfiHotel).
  • Applied Spanish and English daily in professional guest interactions.

Timeline

Hotel Specialist (Apprentice)

Dorint Pallas Wiesbaden
01.2024 - 02.2027

Diploma of Higher Education - Hotel Management Diploma

Dorint Pallas Wiesbaden

Flight Attendant & Hostess Diploma -

IFAERO Aviation Institute
ELBATOUL BOURBAA