Eleanor Anye Ngum
Student (Computer Engineering)
Duisburg
Summary
Enthusiastic Computer Engineering Student majoring in Software Engineering eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Good understanding of analyzing data and training in making conclusions with the information. Motivated to learn, grow and excel in Data Analysis.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Manager
HELLO.DE
Krefeld
02.2021 - 01.2022
- Authenticated and identified customers for clients via video call.
- Understood customer inquiries and resolved their concerns.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs and resolving problems.
- Managed department call volume of 14 calls per hour and coordinated department schedules to maximize coverage during peak hours.
Sales Assistant
Chateau Takwid
Bamenda
06.2016 - 08.2017
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Evaluated and was guided through the creation of inventory assessment software.
- Worked as a liaison between the customers and the shopkeeper.
Education
Bachelor of Science - Computer Engineering, Software Engineering
UNIVERSITY oF DUISBURG-ESSEN
Duisburg,Germany 05.2019 - Current
General Certificate of Education Examination Advanced Level - Sciences
PRESBYTERIAN SECONDARY SCHOOL DOUALA
Douala, Cameroon 09.2016 - 06.2018
Skills
Python, C and C
Accomplishments
Data Analysis Project: End of Course Introduction to Python - Redi School of Digital Integration (12/2021)
- Achieved Queried Stack Overflow Database to get results to particular tasks (Results on my Github)
Software Development: Simulation of Movie Rating App - University of Duisburg-Essen(10/2021-02/2022)
- Successfully created context, problem and sequence diagrams for the requirements.
- Modeled possible use cases with class diagrams
- Achieved a simulation of the app by completing the steps in the SDLC with accuracy and efficiency.
Programming Project In C++ - University of Duisburg-Essen(12/2020-02/2021)
- Developed a program that manages a transport rental system,
records inventory and daily transactions, stores and accredits loyal
customers. - Achieved a fully functional system through effectively using classes and objects with other Object Oriented tools.
Certification
Web Development Training (04/2022- present)
Timeline
Web Development Training (04/2022- present)
05-2022
Data Analysis Training (03/2022-present)
05-2022
Introduction to Python Training
12-2021
Customer Manager
HELLO.DE
02.2021 - 01.2022
Google IT Support Specialist Certification
09-2020
Bachelor of Science - Computer Engineering, Software Engineering
UNIVERSITY oF DUISBURG-ESSEN
05.2019 - Current
General Certificate of Education Examination Advanced Level - Sciences
PRESBYTERIAN SECONDARY SCHOOL DOUALA
09.2016 - 06.2018
Sales Assistant
Chateau Takwid
06.2016 - 08.2017
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