Eleftherios Karoutsos

Industry: Insurance

• 100% on-time delivery of strategic projects achieved in 2025.
• Reduced average PDF generation time by 39.5% across the entire insurance portfolio by revamping the output production automation workflow
• Redesigned the architecture and production workflows for life insurance products in Quadient Inspire Automation from the ground up, reducing PDF generation time by 79.5%.
• Fine-tuned the architecture and production workflow design for motor insurance products in Quadient Inspire Automation, reducing PDF generation time by 46.2%.

Industry: Insurance, Finance

• Designed and implemented a service management framework for the in-house Customer Communications team, enabling the closure of 91% of outstanding tickets within the first six months and reducing new CCM-related incident tickets by 47% compared with the first half of 2024.
• Redesigned and implemented the batch-processing architecture for life insurance renewals, reducing PDF generation time by 60% while achieving zero missing PDFs and zero failed batches.
• Redesigned and implemented the document-generation architecture for motor insurance quotations, reducing PDF generation time by 50%.
• Eliminated output generation bottlenecks during peak processing hours through workflow analysis, performance tuning and improvements to job prioritisation logic.

• Led the Output and Document Management team across Essen, Nanjing and Singapore, supporting a platform with 17,732 active users that generated 59.5 million documents and archived 92.2 million in 2020.
• Optimised team workflows, reducing cycle time by 30%, from 20 to 14 days.
• Increased monthly throughput by 25%, from 40 to 50 completed work items.
• Increased active backlog visibility from 60% to 100%, ensuring clear priorities, assigned owners and up-to-date status information for stakeholders.
• Improved application stability, reducing monthly production incidents by 40%.

• Led the architectural redesign of customer correspondence and document production workflows using Quadient Inspire, covering 80% of Generali Hellas’s total document production.
• Owned document composition and output management in Quadient Inspire, overseeing template development, document generation and day-to-day production support.
• Collaborated with business departments and clients to define omnichannel communication requirements and align print and digital document delivery with the overall CCM architecture.
• Provided technical direction on Inspire solution design and implementation, coordinated delivery priorities and resolved production issues with business and IT stakeholders.
• Supported Agile transformation through Scrum coaching, cross-functional collaboration and greater visibility of delivery priorities and progress.
• Recognised as IT Department Employee of the Year in 2017 and one of Generali Hellas’s two top employees in 2018.

Roles held: Web Team Leader (2012–2015), Web Developer (2011–2015), Junior Web Developer (2007–2011), IT Support (2007–2009).

• Led the web development team, coordinating daily operations, setting priorities and supporting project delivery.
• Coached developers, identified training needs and introduced performance evaluation practices to support individual and team development.
• Managed client relationships, clarified business requirements and translated them into actionable guidance for the development team.
• Developed web applications, e-commerce solutions and custom WordPress themes for clients in banking, retail and construction.
• Redesigned websites, converted static sites into dynamic WordPress solutions, designed databases and managed content through the company’s proprietary CMS.
• Provided IT support to internal teams and contracted clients, resolving infrastructure issues and handling complex technical problems.