- Sport, swimming , reading, tennis
Elena Arestova
Hotel Representative/guide
Ukraine , Odessa/ Curretly Stay In Oestrich-Wienkel
Summary
Experienced hotel representative with over 10 years of experience in hotel tourism industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Hotel Guide
ANEX TOUR
Punta Cana
10.2016 - 02.2022
- Holding info meetings and providing information about all services in the hotel daily. Sales excursion and all other company services.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Hotel Guide
ANEX TOUR
Cancun
09.2018 - 05.2019
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service
- Sale of excursions
Hotel Guide
Ambotis Tours
Halkidiki
04.2016 - 09.2016
Excursion Guide
TUI Turkey
Belek, Antalya
05.2015 - 10.2015
Hotel Representative
Beleon Tours
The island of Crete ( Elounda region)
04.2014 - 10.2014
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Meeting at the airport and sale of excursions
Hotel Representative
Mouzenidis Travel
Halkidiki
04.2012 - 10.2014
Education
Bachelor of Science - Applied Ecolody And Concervation
Odessa State Environmental University
Odessa, Ukraine 09.2010 - 06.2015
Skills
- Hotel and hospitality knowledge
Interests
Timeline
Hotel Guide
ANEX TOUR
09.2018 - 05.2019
Hotel Guide
ANEX TOUR
10.2016 - 02.2022
Hotel Guide
Ambotis Tours
04.2016 - 09.2016
Excursion Guide
TUI Turkey
05.2015 - 10.2015
Hotel Representative
Beleon Tours
04.2014 - 10.2014
Hotel Representative
Mouzenidis Travel
04.2012 - 10.2014
Bachelor of Science - Applied Ecolody And Concervation
Odessa State Environmental University
09.2010 - 06.2015
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