- Sport, swimming , reading, tennis
Elena Arestova
Hotel Representative/guide
Ukraine , Odessa/ Curretly Stay In Oestrich-Wienkel
Summary
Experienced hotel representative with over 10 years of experience in hotel tourism industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Hotel Guide
ANEX TOUR
Punta Cana
2016.10 - 2022.02
- Holding info meetings and providing information about all services in the hotel daily. Sales excursion and all other company services.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Hotel Guide
ANEX TOUR
Cancun
2018.09 - 2019.05
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service
- Sale of excursions
Hotel Guide
Ambotis Tours
Halkidiki
2016.04 - 2016.09
Excursion Guide
TUI Turkey
Belek, Antalya
2015.05 - 2015.10
Hotel Representative
Beleon Tours
The island of Crete ( Elounda region)
2014.04 - 2014.10
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Meeting at the airport and sale of excursions
Hotel Representative
Mouzenidis Travel
Halkidiki
2012.04 - 2014.10
Education
Bachelor of Science - Applied Ecolody And Concervation
Odessa State Environmental University
Odessa, Ukraine 2010.09 - 2015.06
Skills
- Hotel and hospitality knowledge
Interests
Timeline
Hotel Guide
ANEX TOUR
2018.09 - 2019.05
Hotel Guide
ANEX TOUR
2016.10 - 2022.02
Hotel Guide
Ambotis Tours
2016.04 - 2016.09
Excursion Guide
TUI Turkey
2015.05 - 2015.10
Hotel Representative
Beleon Tours
2014.04 - 2014.10
Hotel Representative
Mouzenidis Travel
2012.04 - 2014.10
Bachelor of Science - Applied Ecolody And Concervation
Odessa State Environmental University
2010.09 - 2015.06
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